Customer Service Help Desk

Richard F. Duncan Jr. *** Silo Pointe Way

518-***-**** ************@*****.*** Ballston Spa NY 12020

Objective: To utilize my extensive mainframe computer, personal computer and customer service skills. Adapted to many new hardware and software technologies throughout my career. My multi-tasking, eager to learn and willingness to train skills are my biggest strengths.

Professional Skills

Work History

•Mainframe Computer Operator

•DOS/VSE, MVS/OS, ZOS, VMS

•Magic Help Desk and Service Now Albany Medical -Computer Operations Spec.

•IBM Tape, Printers and Servers Albany NY 12308

•Strohl Disaster Recovery 1991 to Present

•After Hours Help Desk

•Outstanding Customer Service * Daily Processing of batch jobs on Mainframe

•Scheduling, training staff * Run server programs, AIX Servers, Backups

•Writing SOP’s * Print reports, Print Payroll Checks and Deposits

•Soarian Billing Software * Control Daily Schedules of the mainframe

•Inventory Control, Procurement * Excellent Customer Support Skills

•IT Warehouse

•Warehouse Experience Albany Medical Center - Billing Clerk

•MS Office, MS365 2004 to Present

•Problem Solver, Multi-Tasking

•Automotive Sales * Worked a 2nd position at AMC for over 20 years.

•Retail Sales * Weekend Computer Operator -12-hour shifts

•Cable and Internet Sales * Past 6 years working second position in Hospital

•Collections Billing Department as a billing clerk

Metro Ford - New/Used Automobile Salesman 1989-1991

Radio Shack – Part Time Retail Sales 7 years

Schenectady HS – Part Time 3 years (GED Program)

Worked at County Jail helping inmates

Time Warner – Part Time – Inbound/ outbound call Center 1 year

Education Waterford Halfmoon HS

Waterford NY

Strohl Disaster Recovery software

IKON Training in Netware 4.1

MS Windows and Windows NT

Zeke /Zake scheduling Software

Soarian Financial / Clinical Software

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