Support Representative Service

DC DeMar Cooper

Pinson, AL ***** 205-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Attention to Detail

Problem-Solving

Multitasking Abilities

Software Proficiency

Good Telephone Etiquette

Dependable and Responsible

Teambuilding

Customer Relations

Cold calling experience

Continuous professional

improvement

WORK HISTORY SUPPORT REPRESENTATIVE 03/2022 to 11/2022 State Collection Service Birmingham, AL

Collaborated with team members to achieve target results. Resolved problems, improved operations and provided exceptional service.

Created, prepared and delivered reports to various departments. Tracked and documented metrics, and evaluated trends. Set priorities and problem-solved workflow issues to maintain rapport with clients and managers.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Configured hardware, devices and software to set up work stations for employees.

Helped streamline repair processes and update procedures for support action consistency.

Monitored employee and customer interactions to assess quality of service.

CUSTOMER SERVICE REPRESENTATIVE 05/2021 to 12/2021 AT&T Birmingham, AL

Developed and delivered engaging sales presentations to convey product benefits.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Trained and mentored new sales representatives.

Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Collected and analyzed customer information to prepare product or service reports.

Updated account information to maintain customer records. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Answered product and service questions, suggesting other offerings to attract potential customers.

Answered customer telephone calls promptly to avoid on-hold wait times. Recorded account information to open new customer accounts. Offered advice and assistance to customers, paying attention to special needs or wants.

Exhibited high energy and professionalism when dealing with clients and staff.

Recommended products to customers, thoroughly explaining details. Responded to customer requests for products, services and company information.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

ETIX — AUDITOR 06/2019 to 08/2019

Seasonal job that required auditing tickets, packing ticket orders, & moving/lifting heavy supplies.

EDUCATION High School Diploma

Pinson Valley High School

Bachelor Business 05/2024

University of Alabama At Birmingham, Birmingham

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