Assistant Manager Customer Service
Resume:
Shelby Wolf
Virginia Beach, VA *****
************@*****.***
Work Experience
Shift Leader/Bartender
Back Bays Farmhouse brewery-Virginia Beach, VA
July 2020 to Present
• Heavy lifting of kegs and canned beer.
• Handling of registers and deposits.
• Maintaining a very busy, fast paced work environment smoothly. Assistant Manager
Island Dyes-Virginia Beach, VA
August 2018 to Present
• Promoted assistant manager of two locations after the first 6 months.
• Handled inventory and orders between both stores.
• Checked in shipments and filed invoices.
• In charge of making deposits and getting change twice a week.
• Preformed excellent customer service and executed high sales regularly.
• Able to handle busy hours with multiple customers while working alone. Assistant Manager of Detailing and Maintenance
Capps Boat Detailing-Virginia Beach, VA
March 2016 to September 2017
• Reports to docks daily to collect list of maintenance requests.
• Consistently works full days under extraneous weather conditions.
• Preps and paints multiple boats a week.
• Responsible for deep detail cleaning on boats.
Full-time Server/Bartender
Diamond Resorts, Ocean Beach Club - Tortugas Café-Virginia Beach, VA March 2012 to December 2016
• Responsible for cleanliness of all wait stations, tables and outdoor areas.
• Gained the ability to multitask in a hectic business environment.
• Able to operate all computer systems in a quick efficient manner.
• Solely Responsible for customer's complete satisfaction. Banquet Server
Diamond Resorts Oceanaire-Virginia Beach, VA
September 2013 to March 2016
Virginia Beach, Virginia
Part-time Server
• Attended all events in a timely manner one hour before they begin.
• Responsible for distributing and inventory of all entrees.
• Gained graceful social interaction skills.
Shift Leader/Key Holder
Taste Unlimited-Virginia Beach, VA
March 2009 to December 2013
• Manages company's income after completed work.
• Accountable for deposits, safe balances and cash drawers.
• Responsible for overseeing sales floor operations and maintaining excellent customer service.
• Supervised part-time personnel/cashiers.
• Made sandwiches and orders for guests.
• In charge of Sysco orders.
Education
First Colonial High School
January 2010 to December 2010
Skills
• Proficient with Mac's and PC's as well as Microsoft Word, Excel, and Powerpoint.
• Strong work ethic with the ability to learn quickly and efficiently.
• Has gained excellent customer service and professional relationship skills.
• CUSTOMER SERVICE (8 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (4 years)
• MICROSOFT WORD (3 years)
• FOOD/BEVERAGE (7 years)
• Restaurant Server
• Waitress
• Microsoft Excel (3 years)
• Powerpoint (3 years)
• Sales
• Management
• Inventory
• Training Skills
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