Customer service, procurement, telesales and marketing

Vallery Hope Manyasi

Sales & Marketing Executive Customer Support Specialist

+254-***-****** ************@*****.*** LinkedIn Nairobi, Kenya. SUMMARY

A self-driven and results-oriented Sales & Marketing Executive with a strong background in customer support and solution selling. Proven track record of exceeding sales targets and building long-lasting client relationships. Skilled in lead generation, pipeline management, and providing exceptional after-sales service to enhance customer retention. Ready to contribute to Optiven's vision by adopting a flexible approach to sales strategies in the real estate sector. SKILLS

● Tech-Savvy – Proficient with Microsoft Office tools (Outlook, Word, PowerPoint, Excel), CRM software, and social media platforms.

● Lead Generation & Pipeline Management – Experience in generating sales leads, managing customer pipelines, and closing deals.

● Customer Relationship Management – Skilled in nurturing client relationships, providing after-sales support, and ensuring customer satisfaction.

● Negotiation & Communication Skills – Strong influencing skills with a proven ability to close sales deals through excellent communication.

● Self-motivated & Goal-oriented – Ability to work under minimal supervision while consistently meeting or exceeding sales targets.

● Organizational Skills – Strong ability to manage multiple tasks and prioritize client needs in a high-pressure sales environment.

● Social Media Influence – Knowledgeable in leveraging social media platforms for lead generation and marketing campaigns (with a personal follower base of 2000+ on Tiktok, Facebook, and Instagram). EXPERIENCE

Sales & Marketing Executive Mwananchi Credit Limited. Feb 2023 - July 2023 Nairobi

● Generated leads through targeted outreach and effective communication.

● Promoted microfinance products aligned with client needs, exceeding monthly sales targets by 15%.

● Used CRM tools to manage customer interactions, ensuring follow-up and conversion.

● Provided after-sales support to maintain client relationships, increasing customer retention by 10%. Sales Executive Pammo Entrepreneur Lenders Ltd.

May 2020 - Jan 2021 Nairobi

● Matched clients with suitable financial products, effectively closing sales.

● Coordinated with cross-functional teams to resolve client queries and improve loan processing efficiency.

● Supported after-sales processes by maintaining client relationships, resulting in repeat business. Procurement & Sales Assistant Food and Agricultural Authorities. Jan 2020 - April 2020

● Supported the procurement and sales processes by identifying potential suppliers, negotiating terms, and ensuring compliance.

Supply Chain Assistant Bungoma Hospital

November 2019- Dec 2019

● Assisted in managing supply chain operations to ensure the seamless delivery of essential medical supplies. EDUCATION

2018-2021 – The Cooperative Unversity of Kenya.

● Diploma in Purchasing and Supply Chain Management. 2017-2018 – Zetech University.

● Certificate in Communication and Media Studies.

Volunteer Experience

● President Math Club: I was in charge of planning and coordinating monthly math contests. This involved creating a budget,

References

1. Donald Wambutsi,

Deliverance Church, Eldoret.

Tel: 072*******

2. Diana Omito Obwai,

CEO Pammo Lending Limited, Mumias.

Tel: 074*******

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