Customer Service Patient Access
Resume:
Tiffany Thompson
Lyndhurst, OH *****
*******************@******.***
Seeking a full time position in a customer service environment with an organization that promotes and encourages employee growth.
Work Experience
Patient Access Representative II
University Hospitals - Beachwood, OH
May 2023 to Present
First point of contact for patients. Responsible for interviewing/registering patients in a face to face setting. Enters, validates medical, demographic, insurance, financial, and business data in a timely manner to ensure master patient index integrity and creation of an account claim. Prepares standard materials including forms, labels, brochures, surveys etc. Maintains confidential health records, processes physicians orders, and schedules patients. Collects, posts, and balances co-pays, deductibles and other patient payments. Will be cross trained to perform duties as assigned. Order Fulfillment Associate
The Home Depot - Highland Heights, OH
April 2023 to Present
• Deliver exceptional in-store shopping experience
• Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued engagement
• Support product replenishment activities that keep the store full and abundant
• Assist with floorset execution, window changes, visual presentation and marketing placement as needed
Patient Service Representative
Senders Pediatrics - South Euclid, OH
September 2015 to Present
Responsible for greeting and registering patients, answers and triages incoming calls, schedules patients and performs additional administrative duties that support operational efficiency of the Patient Support Department
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Greets patients and visitors in a friendly manner, determines nature of business, directs them appropriately
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Answers phones, schedules patients and takes messages in a courteous and efficient fashion
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Collects patient’s insurance card and co-pay at registration
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Enters and updates patient information into the Electronic Medical Record
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Retrieves and routes incoming faxes, mail and packages in a timely fashion
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Scans all medical correspondence; identifies the medical category and routes to the appropriate location
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Maintains the reception area, ensures giveaways, business cards, forms, magazines and literature are stocked and neat
Patient Services Representative
Cleveland Clinic - Solon, OH
September 2020 to August 2022
Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.
Performs patient registration, pre-visit, insurance verification and scheduling for 18 institutes in AC Main according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Case Coordinator
Litigation Management, Inc - Mayfield Heights, OH
April 2019 to September 2020
Duties included identifying missing patient and provider information for medical records
Reviewed medical and non-medical records to verify providers of care; accurately entered data entry of patient PHI and provider information into company database
Followed-up on existing medical record requests via telephone, fax and US mail Insurance Verification Specialist
REVENUE GROUP - Cleveland, OH
September 2018 to April 2019
Making outbound calls to insurance agents to verify active coverage on escrow and non escrow loans. Request declarations pages for auto, hazard and flood policies to satisfy the loan Client Services Representative
Equity Trust Company - Westlake, OH
June 2017 to September 2018
Answers incoming calls to assist investors in managing self-directed IRA and investment accounts
Assists clients in opening accounts, completing financial transactions, transfers and distributions
Demands correspondence forms upon client request including account management materials, statements and tax documents
Provides general support to clients in creating online account access Customer Service Specialist
City of Cleveland / Division of Water - Cleveland, OH August 2012 to September 2017
Primarily responsible for fielding inbound phone calls regarding consumer water and sewer accounts; responded to inquiries regarding consumption and usage
Reviewed payment and billing histories; managed correspondence requests via fax and mail upon customer request.
Educated customers on payment plans, financial assistance and programs available to assist with account balances
Education
Small Business Administration
Cuyahoga Community College - Cleveland, OH, US
1998 to 1999
Glenville High School - Cleveland, OH, US
1996 to June 1997
St. Joseph High School - Cleveland, OH, US
1992 to 1995
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (3 years)
• RETAIL SALES (3 years)
• ORGANIZATIONAL SKILLS (10+ years)
• Versatility (10+ years)
• Call Center (10+ years)
• Customer Support (10+ years)
• Customer Care (10+ years)
• CSR (10+ years)
• Insurance Verification (Less than 1 year)
• HIPAA
• Medical Terminology
• Analysis skills
• Microsoft Office Skills
• Results driven Customer Service Professional
• 20+ years in the customer service/call center Industry
• Proven organizational skills and detail orientation.
• Ability to communicate effectively and professionally
• Conscientious
• punctual
• outstanding attendance
• dependable.
• Customer service
• Typing
• Sales
• Cold calling
• Medical terminology
• Medical records
• Retail sales
• HIPAA
• Account management
• Windows
• Analysis skills
• Tax experience
• Workday
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