Data Entry Customer Service
Resume:
Luz C. Ocasio
Belleville NJ *****
***********@*****.***
CORE QUALIFICATIONS
Empathetic Detail-oriented
Strong communicator
Excellent interpersonal skills
Personnel records maintenance
Work Experience
Financial Counselor
Affiliated Healthcare Management Group January 2023 to Present
Responsible for screening and collecting all required documentation, check insurance verification, approve insurance, process presumptive emergency medicaid, obtaining all information confidential, daily case management log, multitasking with multiple computers,data entry, scanning,mail processing,scheduling appointments, teamwork and providing customer service. System used Epic,NJMMIS, Onesource,Dorado, NJ Medicaid process system.
Activity Director
XANADU ADULT MEDICAL CENTER - Passaic, NJ November 2021 to December 2022
Initial and quarterly client's information into medical records system, implementing COVID-19 policies and procedures to minimize the spread of virus between group settings.Collaborate with a team of 3 to develop a care plan that will help with the needs of the client. Leading group and individual activities for clients to keep them interested in activities, coordinating the monthly calendar to set forth the activities for the month. Creating a budget for activities supplies and assisting other departments as needed.
Social Worker Assistant/ Appointment Coordinator/ Receptionist/ Transportation Coordinator
XANADU ADULT DAY CARE MEDICAL CENTER - Passaic, NJ APRIL 2012 to November 2021
Providing care management to the facility's members, obtaining all information confidential.
Provide a liaison between members, staff and family. Perform intake responsibilities for admission by completing a social service yearly/quarterly assessment, complete mandated documentation, prepare reports and take part in-service education.
Appointment and procedure scheduling ensure accurate referral information, and work hand and hand with social services, nursing and transportation departments to give proper appointment dates and provide transportation for all patients.
Ensure that all drivers have their daily route sheet and updated information with member current addresses and phone numbers, Assigned day sheets to drivers for appointments,pick-ups and trips of the day. Ensure that drivers always communicate with the office and conduct routine inspections for all vehicles daily. Collect appointments from the nursing department in order to coordinate designated drivers and make certain all patients are picked up from their appointment and returned back to the medical facility.
Greet visitors as they come into the building. Assist members with information of daily activities, answer phones, transfer to designated lines, data entry, scanning, printing, assist with other department needs, multitasking.
Receptionist
PARAMOUNT PROPERTIES - Elizabeth, NJ
February 2011 to March 2012
Responsibilities to greet clients, answer phones and direct calls to appointed leasing personnel. Prepare work orders for the Maintenance Department. Collect all correspondence stamped data and distribute it to each department.
Referral Coordinator/Client Support Representative
CONCENTRA MEDICAL CENTER - Secaucus, NJ
January 2007 to November 2007
Call patients, obtain demographics, verify their insurance information, ensure that information is confidential and schedule appointments at patient request. schedule transportation, customer services,data entry and scanning.
Medical Billing /Medical Assistant
TRUWAY VISION CARE - East Orange, NJ
March 2006 to December 2007
Medical coding and billing proper insurance for payments, review explanations of benefits, customer service,
scheduled daily appointments, performed light bookkeeping, place orders for glasses and contact lenses and call
insurance for verification of eligibility.
Customer Service Representative
Virginia Beach, VA
January 2004 to September 2005
Responsibilities were to gather demographic and insurance information from patients and enter into hospital system,
help patients in the explanation and signing of requirements documents such as HIPAA, obtain pre- certifications and authorizations from insurance companies as needed and verified documented benefit information.
Provide administrative support including data entry, fax, filing and photocopying.
Education
NCCAP Activity Certification
National Certification Council for Activity Professional -Kensington MD 2022
BACHELOR’S DEGREE in CRIMINAL JUSTICE SOCIOLOGY
Ashford University - Clinton, IA 2016
DIPLOMA MEDICAL ASSISTANCE
Anthem Institute - Jersey City, NJ 2009
ASSOCIATE in CRIMINAL JUSTICE ETHICS
Kaplan University - Clinton, IA 2007
Medical Billing Coding
Certificate –Navada Los Vegas 2001
Skills
●RECEPTIONIST (10+ years)
●DOCUMENTATION (10+years)
●SCHEDULING (7+years)
●BILLING (4+ years)
●CODING (3 +years)
●Customer Service (10+ years)
●Medicaid (10+ years)
●Front Desk (10+ years)
●Social Service (5years)
Additional Information
SKILLS
administrative support, billing, bookkeeping, data entry, fax, filing, customer service, medical coding, computer
knowledge, scheduling services, time management, documentation, Spanish fluent, client relations, adaptability,critical thinking, careful and active listener, active learner, professional and friendly.
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