Customer Service Data Entry
Resume:
SKILLS
Communication Skills
Time Management
Data Entry
Multitasking
Team Collaboration
Adaptability
Attention to Detail
Customer Centric Mindset
Problem Solver
TECHINICAL SKILLS
Epicor BisTrack Software
Microsoft Word
Microsoft Excel
SUMMARY
Dynamic professional seeking a support position where I can harness my strong organizational skills and extensive experience. Committed to delivering exceptional service while aligning client needs with organizational goals.
PROFESSIONAL EXPERIENCE
DISPATCHER April 2022 – September 2022
Direct Millwork, Washington, NJ
Orchestrated daily driver activities and managed dispatch operations, collaborating closely with the Door Shop Manager.
Streamlined payment processing for orders and facilitated confirmation of deliveries with clients.
Strategically assigned drivers to vehicles and optimized delivery routes for efficiency.
Conducted thorough order reviews to ensure accuracy, including delivery addresses and special instructions.
Utilized the Bistrack program to monitor real-time delivery statuses and provided logistical support to sales teams.
Addressed customer inquiries regarding back orders and delivery issues, ensuring timely resolutions.
Coordinated maintenance and repairs for delivery vehicles while tracking mileage for accounting purposes.
Scheduled driver vacations and maintained rigorous vehicle inspection reports.
CUSTOMER SERVICE REPRESENTATIVE March 2010 – May 2014
Spectrum, Hillsborough, NJ
Delivered comprehensive support to national sales representatives by managing client accounts, quotes, service reports, and billing inquiries.
Conducted in-depth account research and crafted business reviews for key clients.
Addressed customer inquiries regarding repairs, pricing, and collections, ensuring exceptional service delivery.
Facilitated client repair approvals and escalated pricing issues to upper management.
ADMINISTRATIVE ASSISTANT October 2003 – December 2009
Warren Lumber and Millwork, Washington, NJ
Oversaw accounts receivable and payable processes, expertly resolving billing discrepancies.
Coordinated purchase orders and vendor billing, ensuring timely and accurate payments.
Maintained comprehensive customer files across multiple locations while managing office supply procurement.
Executed daily mail collection and managed bank deposits efficiently.
PATRICIA A. HUIZENGA
CUSTOMER SERVICE REPRESENTATIVE
*************@*****.***
Washington, New Jersey
PATRICIA A. HUIZENGA
COMMUNITY INVOLVEMENT
LADIES AUXILIARY
Tri-County Volunteer Fire Co.
2014-2016
SHADE TREE COMMISSION
Borough of Washington
2000 - 2010
PARENT TEACHER ORGANIZATION
Washington Borough Schools
2000-2006
PROFESSIONAL EXPERIENCE continued
ACADEMY & RELIGIOUS EDUCATION SECRETARY September 2000 – March 2003
St. Joseph’s Roman Catholic Church, Washington, NJ
Organized and managed student applications while overseeing religious sacramental events.
Processed tuition payments and maintained family records using Microsoft Access.
Coordinated meetings for families with the Parish Pastor and facilitated the setup of educational classes.
ASSISTANT SUPERVISOR OF CUSTOMER SERVICE November 1985 – August 1991
Pitney Bowes, Cedar Knolls, NJ
Developed and implemented office procedures to enhance billing efficiency and resolve expedited customer service issues.
Conducted employee performance reviews and managed holiday work schedules with finesse.
DISPATCH SPECIALIST May 1985 – November 1985
Pitney Bowes, Cedar Knolls, NJ
Scheduled customer service appointments and efficiently dispatched service calls to field representatives.
Oversaw call status reporting for a team of 29 employees, ensuring seamless operations.
EASTERN REGIONAL REPRESENTATIVE January 1984 – May 1985
Graphic Scanning, Teaneck, NJ
Processed service requests for network and data communications and expertly coordinated hardware installations.
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