Configuration Management Process Engineer

Career Objective: I am seeking an opportunity where I can work remotely and continue to utilize my professional and personal expertise for the success and growth of an organization.

Education: BS Management Studies/Minor in Forensic Science, University of Maryland, College Park, (Pending Completion)

Certifications: Security+ Certification, CMPIC Certification for Configuration Management, CMMi Level 3 Certification, Configuration Management Certification, Parts 1 & 2, Systems Engineering Certification, Parts 1 & 2, Systems Integration Certification, Parts 1 & 2, Web Base Design & Development Certification, LotusNotes Administration & Development Certification, Instructor Training Certification, Engineering & Process Improvement Certification, Briefing Techniques & Writing Skills Certification, Childhood Learning and Development Certification

Relevant Trainings: SharePoint 2010 – 2013 Training, Configuration Management, Risks, and Incidents in Software Testing, LINUX Command Line Essentials – Training, Software Development – Training, DOORS Training

03/2022 – Present; Systems Engineer/Configuration Manager/Process Engineer, SageCor Solutions LLC

As the Process Engineer, I attend meetings and have discussions with the customer to gather and disseminate updates on projects and programs.

Assisted with the facilitation of meetings. Assisted with the generation of Meeting Minutes and Action Items captured.

Present Program Event Review flow diagram to customer. The Program Event Review outlines the scheduled events currently processed and the projected deliverables.

Facilitate weekly Sync with representative and Team Lead to review and discuss programs/project status.

Discussed status of technology adoption with Lead, performed research on status of current system. The process required learning the roles of a moderator and custom admin and to identify those key players.

Completed workflow re-builds, data transfer, user testing, and the assurance that user guides and training materials are available

Created draft work flow on the low side.

Assisted with writing and disseminating draft of documents. Updated and disseminated Requirements and Questions document to stakeholders in preparation for meetings

Briefed team on use of Jira, spreadsheets, and arranged for user accounts.

Assist with testing and documenting discrepancies.

Developed Tracking Matrix. The objective is to gather pertinent information on the various stages of the programs and projects and track their status from curation to adoption. Met with customer and team members to refine processes.

Attend meeting with stakeholders to explain and discuss Roles to determine each role and each action in the Process. Assist with defining and the creation of Process Roles definition and Matrix.

Provided knowledge and insight on CM foundations. Provided recommendations that would be helpful in addressing their CM needs/goals

Reviewed and redlined Draft Test Plan

Provided feedback to Test Team via Jira Ticketing system. Provided feedback and assisted with completing the document template.

Reviewed the following documents for greater understanding of the current project in progress:

Requested and received a CAMEO account where program's test cases, documents and templates are maintained.

Completed High Performance Computing Solutions (HPCS) Configuration Management Plan (CMP), Configuration Control Board (CCB) and Engineering Review Board (ERB) Charters. Reviewed and redlined Draft CMPs and provided documentation to the team for further guidance:

Established Uses Cases for Request for Change (RFC) process. Use cases will also support selection of a Configuration Management (CM) Tool.

Created Bug/Break Fix Flow Diagram for Jira in Confluence and outlined how the CCB and ERB process will be managed in the Jira Ticketing system.

Completed HPCS Confluence Knowledge Base webpage for CM. Created pages in Confluence to provide further guidance and understanding of CM, the five principles and CM processes.

Provided guidance for identifying and managing Configuration Items (CIS). Created example of a Cl Checklists and additional documentation to further clarify the process:

oConfiguration Item Selection Checklist

oExample of Configuration Item List

oCl Baseline Checklist

oAttended weekly meetings to discuss HPCS CM objectives and goals:

Developed CM Framework

Developed Lessons Learned Review document, Lessons Learned Review Template, Software Design Document, Software Interface Control Document, Systems Requirement Document and Software Requirements Document.

Developed and presented demo and workflow for SWIF/INNS/CM Service Desk/Front Door. The Service Desk is used to submit Change Requests and Bug/Break Fixes processed in the Jira Ticketing system.

Attended 3-day SAFe Program Planning session in preparation and implementation of an Agile framework.

Participate in Daily Scrum meetings. Review tasks assigned and provide status to Scrum Coach.

Developed Standard Operating Procedure (SOP) for Engineering Review Board (ERB). SOP defines the steps for the ERB workflow and approval process of Change Requests, Outages, and/or Bug/Break Fixes.

09/2016 – 03/2022; (5 Years, 6 Months), Process Engineer, WOOD Consulting Services, Inc.

Responsible for supporting the Customer’s operations environment on the Enterprise Configuration Management (ECM) and STADIATHING program

Ensure compliance with STADIATHING ECM guidance, regulations, and best practices as directed by the Government

Documented STADIATHING Configuration Management Plan (CMP)

Provide coordination and administration of assigned CM activities relative to documentation processes, planning, and identification of Configuration Items, Change Management, Status Accounting, and Configuration Audits for systems and/or equipment in accordance with contractual requirements

Support the Capabilities and Triage Board and assist with developing Charters and SharePoint sites as required

Produce CM programs and plans to provide technical and administrative direction to develop and implement procedures, functions, services, tools, processes, test plans and resources required to successfully develop and support a complex system

Assist in the development of materials to promote strategic communications and ideas to internal and external stakeholders

Review and analyze training materials and recommend changes based on the type of instruction needed

Authored the ECM Standard Operations Procedures (SOPs)

Developed eVideo tutorials for CM Functions and Principles and Quick Reference Guides

Initiated NSA and NGA collaboration with the NGA Branch Chief of CM and Governance in support of establishing an Enterprise CMP. Facilitated an in-person briefing with the NGA Branch Chief who provided CM guidance, documentation and “best practices” that has assisted Y523 with establishing the required CMPs. Established a Strawman Briefing, Site Action Plan and RACI matrix to layout the actions required to improve CM at the NSAW Field Sites. Created Frequently Asked Questions (FAQs) to further address deficiencies' across NSAW and the sites.

Perform customer engagements and provide CM expertise to assist with the development and implementation of division/project/program CMPs

Create and maintained JIRA tickets for Y523 ECM tasks and activities. Generate "“Knowledge Share” briefings in support of Policy 1-12, “Configuration Management”, NIST 800.53 Rev. C and SAE EIA 649C Standards, CM training and Y523 presentations

Provide input on the overall design of the “go CM” webpage and updated CM documents on the SharePoint site.

12/2013 – 09/2016; (2 Years, 9 Months), Configuration Management/ Project Lead, CACI International

Ensured compliance with project management guidance, regulations, and best practices for the Intellink Help Desk

Defined mission related policies, authored and collaborated with leadership, stakeholders and Subject Matter Experts (SMEs)

Provided project planning, coordinating and managing project plans and schedules

Developed and implemented effective process management policies, processes and procedures as well as reviewed technical documents

Point of contact for Program Managers, Project Leads and team members

Contributed to program efforts including task cost, schedules, deliverables, project’s status and updates

Monitored risks and requirements and generated strategies to ensure performance of tasks is executed efficiently and effectively

Expert communication skills utilized to report on technical progress, issues and concerns

Supported version control from conception of software throughout development, testing and delivery support, developmental and operational teams with the creation and maintenance of process baselines for development, testing, and production

Managed, maintained and assisted with developing the environment for hardware and software product build, staging, testing and integration

Ensured hardware and software version control processes, policies and procedures are followed on hardware and software development projects

Managed and controlled the source code repository using Trac

Delivered baseline software to the integration, test and deployment teams

Updated baseline copies as policy changes were made in development and testing

Identified, controlled, recorded, reported, audited and verified configuration items (CIs), including versions, baselines, constituent components, their attributes and relationships

Documented changes in process management schedules and verify that all policies remain current

03/2013 – 12/2013; (0 Years, 9 Months), Automation and IT Support Analyst, PCI Strategic Management, LLC

Provided day-to-day administration and support of Microsoft SharePoint 2010 for the Business Integration and Management (BM&I) Project Management Office (PMO)

Provided Automation and IT Analyst support to ten internal and external sub sites

Supported the design, development, testing, and implementation of automated solutions to support integration and analysis of the Alpha and Alpha +1 Level websites

Communicated with BMI Organizational Leads and LINKSHARE to define and map out site requirements

Configured and maintained document libraries, enterprise lists, site structures and site collections

Assisted users in the creation of their sites and managed, converted, and customized web parts, layouts, and templates

Performed ad hoc administrative activities such as; troubleshooting, site creation, end user access and problem resolution

Updated and maintained security and site permissions to control access

Developed Draft SharePoint Governance Plan and documented SharePoint processes & procedures

Created a Site Breakout Spreadsheet to clean up approximately 500 unused, obsolete and duplicate websites

Developed a SharePoint 2010 Learning and Development Training website providing user guides/instructions, computer-based training links, wikis, training documents/libraries, and a calendar to schedule one-on-one training sessions

11/2011 – 12/2012; (1 Years, 1 Months), Configuration Management, Project Lead, ProSync Technology Group, LLC

Provided Configuration Management (CM) support to nine Software Development projects consisting of Civilians and Contractors

Ensured compliance with programs CM guidance, regulations, and best practices

Developed and implemented effective process management policies, processes and procedures as well as reviewed technical documents

Point of contact for Program Managers, Project Leads and team members

Contributed to program efforts including task cost, schedules, deliverables, project’s status and updates

Monitored risks and requirements and generated strategies to ensure performance of tasks was executed efficiently and effectively

Supported version control of Subversion 6.0 repositories from conception of software throughout development, testing and delivery

Configured and managed the HP DDMI 9.30 software tracking system on a virtual machine for administrative surveillance, auditing and status accounting purposes

Developed Configuration Management Plan (CMP), Software Development Plan and instructions for the CM tools utilized

Managed the HP Client Automation software on a virtual machine to maintain hardware inventory, audits, software patches, and server back-ups for ISSO compliance

Created and managed releases, licenses and plug-ins for Subversion, Confluence, JIRA, Fisheye, and Crucible

Generated new user accounts, projects and permissions

Customer transitioned to ClearCase and ClearQuest. Performed the following tasks in ClearCase; reserved documents for editing (i.e. checked out), stored latest version (usually for developers only), branched version of a file, and labeled version for developers used in software releases.

Applied Linux scripting to support file conversions, scheduled updates, and software maintenance

09/2008 – 11/2011; (3 Years, 2 Months), Remedy Subject Matter Expert (SME), NJVC-LLC

Responsible for supporting the Customer’s operations environment for the Enterprise Configuration Management (ECM) and IT/IS program

As Remedy Subject Matter Expert (SME) and ECM Queue Manager, assigned Change Requests (CRs) and Baseline update tasks originated at CCBs for completion by the ECM Analysts

Provided daily back-up support to the Chief of IT/IS and Senior Technical Lead

Supervised 15 staff members, overseeing day to day software, hardware, and system level CM activities at the customer’s site

Developed and implemented effective project management policies and procedures as well as reviewed technical documents

Point of contact for Program Managers, Project Leads and team members

Monitored risks and requirements and generated strategies to ensure performance of tasks was executed efficiently and effectively

Provided Systems Analysis, Design and Integration

Authored the CM department’s Tier 1, Tier 2 and Tier 3 processes and Segment CMP

Developed Training Guides for Remedy v6.3 and v7.5

Coordinated multi-site activities

Developed and documented the ECM training process and procedures utilized by the customer

Authored the ECM Standard Operation Procedure (SOP) Step-by- Step Instructions Manual

Acknowledged for exceptional writing skills; demonstrated by submitting noteworthy information on a monthly basis to the IT/IS Team, Mid and End Year NJVC Personnel Reviews and weekly CM Branch Briefing Charts

Lead Technical Editor for the Quad Project under IT/IS Cloud Services consisting of multiple sites. Mapped documents through a Work Breakdown Structure; assigned documents to Authors for development. Built document templates for; Architecture Design, CONOPS, Build, Operations and Sustainment. Generated Gap Analysis Report. Maintained documents in SharePoint Library

04/2007 – 08/2008; (1 Years, 4 Months), Business Process, Lead, Lockheed Martin Corporation

Communicated with Division Chiefs and Project Leads to obtain insight on requirements and deliverables to determine what tools would best support current and future requirements

Established Business Process Plan for the internal and external programs

Initiated the project and formed a Working Group to evaluate solutions

Provided recommendations to Project Manager to develop the Project Charter

Coordinated with Project Manager to determine the project team and assisted with requests for resources

Facilitated the Project Kickoff meeting which included the Project Manager, Project Team and Project Sponsor

Under the direction of the Project Manager, assisted with development and approval of the Project Plan

Reviewed user requirements submitted by the Project Manager and team, then validated with the users/stakeholders

Documented Teams installation of the development system for testing and customizations of user interfaces

Supported weekly team status meetings and risk management efforts as defined in the Risk Management Plan

Audited all hardware and software procured for the project and ensured that all procured products was accounted for and in the asset management system

Developed an SOP to define the Emergency Fix and Coordination process

Board Secretariat for weekly CCB

Designed and developed a tracking system in MS Access to track RFCs and Action Items

Designed web pages in SharePoint and briefed project schedule/status weekly

Supported the enterprise-wide strategic approach to planning, scheduling, testing and the delivery of Information Technology

Documented the Technical Release Implementation Process and supported weekly meetings with the customer, program managers, and project leads

Established procedures and outlined the process for the Production Implementation Calendar (PIC). The PIC provided a listing of high-level processes that supported Release Readiness and Deployment activities in calendar format including; changes, version upgrades, blackouts, power outages and major events impacting the Information Technology production environments

10/1989 – 04/2007; (17 Years, 6 Months), Configuration Management Analyst, Senior, Lockheed Martin Corporation

Participated in the coordination and administration of assigned Configuration Management (CM) activities relative to identification control and accounting for systems and/or equipment in accordance with contractual requirements

Established and chaired PMO’s Configuration Control Board (CCB)

Prepared and coordinated weekly CCB agendas, recommendations, and minutes

Internal and External Point of Contact (POC) for Program Managers, Project Leads, team members

Contributed to program efforts including task cost, schedules, deliverables, project’s status and updates

Monitored risks and requirements

Generated strategies to ensure performance of tasks was executed efficiently and effectively

Provided Systems Integration support and represented PMO at the weekly CCBs, NERBs, and Systems ERBs

Established and implemented procedures for the introduction of changes to engineering documents

Developed and implemented effective process management policies and procedures as well as reviewed technical documents

Expert communication skills utilized to report on technical progress, issues and concerns

Provided technical impacts and coordinated recommendations for system and training requirements

Designed and maintained MS Access database to track and resolve RFCs, Action Items, and Discrepancy Reports

Provide project planning, coordination and managed project plans and schedules

Maintained program schedules in MS Project

Coordinated and communicated daily with internal and external Working Groups and Team Projects

Established and maintained a Software Configuration Management (SCM) Library

Clearance: TS/SCI Full Scope Polygraph

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