Customer Service Business Development
Resume:
Jeffrey Chance
Youngstown, OH.
***06
*********@***.***
Overview:
A professional and driven manager with a demonstrated history of successful leadership in customer service, banking, and financial services industries.
Experience:
Assistant Vice President
Contact Center Manager
First National Bank of Pennsylvania
Hermitage, Pa.
January 2018 to Present
I am responsible for managing a staff of 250 full time employees and 10 supervisors. I oversee every aspect of running a multi-million dollar customer service contact center that provides such services as: inbound customer service, lending in a remote environment, online banking troubleshooting, live chat, secure messaging, the corporate email box, and virtual relationship bankers who do full service banking via interactive teller machines.
Branch Manager
First National Bank of Pennsylvania
Hubbard, OH.
January 2017 to January 2018
I was responsible for managing a staff of 5 and overseeting all new account, core depoist consumer lending goals, and small business lending goals along with all business development and lead tracking.
Underwriter / Finance Manager
C.N.A.C. (Car Now Acceptance Company) / J.D. Byrider
Boardman, OH
November 2014 to January 2017.
I was responsible for assessing risk and approvals for a self financed sub-prime lender that specialized in automobile financing. I was responsible for selling, document prep, closing, and boolking all financed deals along with selling ancillary insurances, gap protection, credit insurances, and service plans. I also assisted the dealership manager in the day to day operations.
Branch Manager
Springleaf Financial Services
Alliance, OH
October 2007 to November 2014.
I managed a staff of 4 and oversaw all day to day operations in a small consumer finance company including business development, sales, underwriting, processing, document preparation, booking, servicing, collections, and litigations.
Education:
Batchelor's Degree in Business Administration
Trumbull Business College
Warren, OH
2001 to 2005
Skills:
Sales, training, interviewing, coaching, budgeting, accounts payable, accounts receivable, data analytics, reporting, underwriting, loan processing, consumer and commercial banking, consumer and commercial finance, technical troubleshooting, systems analysis, process mapping, project management, financial literacy, systems administration, information security, relationship management, quality assurance, successful communication, workforce management, electronic banking, ACH / EFT, risk assessment, portfolio management knowledge of banking regulations, lending, collections, cash handling, Microsoft Word, Excel, Power Point, Vizio, deep dive methodology, root cause analysis, SWOT analysis, responsibility matrices (RACI Model), G.A.P. practices and principles, general accounting, and business development.
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