Customer Service Assistant Manager
Resume:
Stephanie Davis
Self-starting Professional, Open to New Managerial Opportunities
Westminster, CO 80221
***************.*******@*****.***
• Dedicated Team Player
• Detail Oriented and Organized
• Able to grasp information quickly
• Adaptable to multiple different situations
• Customer satisfaction is top priority
Authorized to work in the US for any employer
Work Experience
Assistant Manager/MIT
United Pacific-Westminster, CO
May 2023 to Present
• Scheduling: Assigning, scheduling, and monitoring tasks for employees
• Customer service: Greeting customers, answering and resolving their needs, and ensuring a positive experience
• Inventory: Maintaining inventory controls, ordering fuel and merchandise, and managing shipments
• Staff management: Hiring, assign training, monitor work ethics and ensure proper execution of company policy.
• Safety: Ensuring compliance with safety and environmental regulations
• Finances: Creating a station budget, monitoring sales, labor, financial transactions, billing and collecting payments from customers and vendors.
• Communication: Participating in team meetings and events, and communicating customer requests to management
• Relationships: Maintaining good relationships with vendors and suppliers a
• Marketing and Promotions: proper execution of signage by deadline, knowledge of pricing and details for regular products as well as promotional items.
• Ensuring the station is adequately stocked and clean.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve monthly quotas.
Guest Relations Manager
Denver Restaurant Concepts-Englewood, CO
August 2012 to Present
• Networking with clients.
• Obtain and close high ticket sales.
• Develop and implement tactics to maximize both profits and client satisfaction.
• Maintained adequate cash in multiple POS systems while simultaneously handling multiple transactions.
• Maintain a positive and professional level of customer service to increase client retention rates.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standards.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve monthly quotas.
Assistant General Manager
Super Smoke Shop-Englewood, CO
July 2020 to April 2023
• Excellent oral/written communication, listening and time management skills with strong attention to detail.
• Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise, counting and maintaining accurate totals for multiple stores.
• keeping areas clean, organized and visibly appealing to the customer
• Well knowledgeable in the cannabis industry and cannabis related items
• Increased sales almost 50%, monthly sales averaged between $35,000-$45,000
• Organized and lead company wide trainings and meeting to ensure all 5 locations and employees were on the same page
Housekeeping Supervisor/Housekeeper
Mountain Vista Assisted Living-Wheat Ridge, CO
January 2017 to January 2018
• Team Lead/Housekeeper
• Clean common areas and all resident rooms within assigned areas as state regulations allows
• Restock supplies in bathrooms, housekeeping carts, and supply closets.
• Carry out daily routines and procedures with minimal inconvenience to residents.
• Preform routine inspections of each room to ensure there are no damages to walls, doors, furniture, or soiled carpeting. If damages are found, file a request order for maintenance.
• Acknowledge residents needs and aid as much as lawfully possible. Facility Manager- Custodial Supervisor
Jefferson County Public Schools-Lakewood, CO
January 2015 to September 2017
• During the school year,
• Take out all trash and replace liners
• detail and thoroughly clean all break rooms, offices, classrooms, restrooms, lobbies and hallways.
• Sanitize desks, tables, chairs, door knobs and whiteboards.
• As well as responding to staff requests for building maintenance, repairs, and cleanups.
• Notify facility maintenance about repairs.
• During the summer,
• Move and clean furniture.
• Wash walls, windows, light fixtures, doors and whiteboards.
• Shampoo carpets.
• Strip old wax from linoleum floors and apply new wax.
• End of shift building lock down and security walks daily/ nightly Education
High school diploma in General Studies
Penn Foster Online High School - Scranton, PA
September 2009 to June 2010
• General studdies
• High School diploma achieved with a 3.8 GPA
Skills
• Strategic Planning
• retail sales
• Computer Literacy
• Merchandising
• Cash Handling
• Computer Networking
• Custodial Experience
• Management
• Leadership
• Store Management Experience
• Inventory Control
• Marketing
• Microsoft Word
• Upselling
• Commercial Cleaning
• Communication skills
• Organizational skills
• Project management
• Microsoft Excel
• Guest Relations Experience
• Profit & Loss
• Assistant Manager Experience
Certifications and Licenses
UST CLASS C OPERATOR (fuel)
May 2023 to May 2025
Responding to alarms or other indications of emergencies caused by spills or releases from underground fuel storage tank systems and equipment failures.
Assessments
Attention to detail — Proficient
September 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Social media — Proficient
August 2024
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Administrative assistant/receptionist — Proficient July 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
July 2024
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Marketing — Proficient
June 2024
Understanding a target audience and how to best communicate with them Full results: Proficient
Sales skills — Proficient
June 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Social media — Proficient
June 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate