Business Administration Customer Service
Resume:
Sevrin Pasa
*********@*****.***
Personal Profile
Hello, my name is Sevrin. I am 19 going to turn 20 in December. I am an enthusiastic, hardworking and reliable person. I have a higher degree Diploma certificate in Business Administration and law mixed finance and a level 2 Pass in business administration. From these studies, I have gained skills that equip me well for a part time or full-time role. I am always interested in developing new skills and trying to become the best version of myself .
I have excellent organisational, administrative and communication skills and competency in IT software packages. In addition to this I am independent and pay attention to any detail being made. I can confident enough to work on my own as-well as being part of a team. I am known for being energetic and bringing positive energy towards people, along with this I have empathy and patience and believe in equal opportunities. I enjoy working with other staff, managers and dealing with the public. I have past experience of working within Royal Mail where I was trained inside and outside the office on how to deal with customers and I’ve worked within an office. I also hold a Enhanced DBS certificate and a full Uk driving license and I have access to my own laptops if I was to work with a office that was needing work to be done remotely too.
Key Skills
• Excellent ICT skills in MS Word, MS Excel, MS PowerPoint, Outlook/Email. I am also proficient in using social media
• Strong organisational and administrative skills
• Effective communication and interpersonal skills
• Extensive customer service skills
• I work well within and team and can also work on my own, using my initiative
• Ability to work to deadlines and adapt to a variety of skills and tasks
• Experience of Project management and market research
• Effective communication skills
• Dealing with challenging customers tactfully and efficiently
Education
Degrees
Level 3 Diploma in business administration and law/finance
2022 – 2023: Lewisham College:
BTEC Level 3: Business, Finance & Law
2021 – 2022: BTEC Level 2: Business, Finance & Law
2018 – 2021: Harris Bromley Girls:
BTEC Business – Pass
GCSEs:
English Language – 8
Maths – 7
Work Experience
Employment
December 2023 - June 2024: Royal mail postwomen
•communicating with customers daily
•posting and sorting letters and parcels inside the office
•delivering parcels and letters
2020 –2023 December : DSP Paving company: Receptionist/ Administrator (work experience)
Duties:
• Answering incoming calls from customers and dealing with queries
• Taking accurate and detailed messages to pass on to managers
• Calling customers to book in appointments for quotes.
• Calling suppliers to ascertain best quotes of materials
November 2021 - January 2022: Royal Mail, Forest Hill: Customer Service Assistant
Duties:
• Working on a busy customer service desk, dealing with customer parcel and postage queries.
• Often worked additional hours during this very busy environment
• Sorting and distributing post and parcels for distribution
• Processing the dispatching of mail, allocating to delivery staff correctly
Contact this candidate