Medical Assistant Customer Service

Ashley Medina, Medical Assistant

Lake Wales, Florida, 862-***-****, ***.********@*****.***

PROFILE Certified Medical Assistant (CCMA) with hands-on clinical experience and a strong foundation in medical terminology, anatomy, and clinical procedures. Proven ability to deliver high-quality patient care and support healthcare teams in fast-paced environments. Skilled in EKG, venipuncture, vital signs monitoring, pharmacology, CPR, and first aid. Strong background in customer service, enhancing patient experiences while ensuring operational efficiency.

EMPLOYMENT HISTORY

Feb 2023 — Sep 2024 Lead Sales Associate, Dollar General Lake Wales FL

• Delivered exceptional customer service, addressing customer concerns and resolving issues, ensuring a positive shopping experience

• Managed daily store operations, including handling inventory, cash management, and opening/closing duties

• Trained and supervised a team of associates, enhancing teamwork and leadership abilities.

• Maintained a clean, organized, and safe environment, following safety protocols

• Effectively multitasked in a fast-paced environment Aug 2021 — Sep 2022 Warehouse Associate, Amazon Totowa NJ

• Accurately processed, packed, and shipped orders, demonstrating attention to detail transferable to organized settings.

• Worked with team members to meet shipping quotas, showcasing teamwork and communication.

• Operated warehouse machinery, quickly adapting to new systems and tools.

• Thrived in a fast-paced, high-volume environment, effectively managing time and prioritizing tasks. Mar 2006 — Jul 2009 Medical Assistant, DP Pediatrics, Totowa NJ

• Recorded patient medical histories, vital signs, and updated electronic health records (EHR).

• Administered injections, performed venipuncture, and prepared specimens for lab testing.

• Educated patients on medication management, treatment plans, and follow-up care.

• Managed appointment scheduling, insurance verification, and billing to streamline office operations.

• Followed infection control protocols, ensuring a clean and sterile environment. EDUCATION

Oct 2022 — Jan 2024 Certified Medical Assistant, Southern Technical College Auburndale, FL Relevant Coursework: Medical Terminology, Anatomy and Physiology 1 & 2, Medical Coding and Insurance, Medical Office Administration, Pharmacology, EKG, Medical Procedures, Clinical and Lab Skills. GPA: 4.00

Certification: CCMA, CPR, First Aid

Awards: Dean’s List, Honor Roll, Ambassador; Membership: National Honor Society Dec 2006 — Dec 2007 Certified Medical Assistant, Berdan Institute Wayne, NJ Relevant Coursework: Anatomy and Physiology, Human Relations, Medical Law and Ethics, Medical Terminology, Pharmacology, OSHA and HIPPA, Medical Record. GPA: 4.00

Certification: CPR, First Aid

Nov 2023 — Dec 2024 Hands on Experience: Winter Haven, FL Good Health Physicians, Winter Haven, FL

Administered injections, monitored vital signs, and performed blood draws as directed by staff.

• Collected patients’ medical histories and updated their records for Medical Assistants and Physicians.

• Assisted with patient check-ins, including taking and recording temperatures at the front desk.

• Acted as a liaison between physicians and patients, ensuring clear communication and efficient service.

• Processed insurance information, updated medical records, and reported critical updates to physicians.

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