Front Desk Office
Resume:
SUMMARY
SKILLS
EXPERIENCE
CHLOE
WITHERSPOON
*********@*****.***
Charlotte, NC 28262
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Department Coordination
• Quality Assurance and Control
• Data Archiving
• Guest Relations
• Regulatory Compliance
• Customer Service-Focused
• Customer Relationship Management
• Invoice Processing
• Training and Mentoring
• Report Generation
• Reception Oversight
• Office Administration
• Digital Archiving
• Bookkeeping
FRONT DESK /HOUSEKEEPING SUPERVISOR 04/2023 to Current Doubletree By Hilton - Charlotte, NC
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
•
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
•
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
•
Coordinated with other departments within the hotel to ensure a smooth flow of operations.
•
Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
•
Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
•
Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
•
Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
•
Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
•
Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
•
Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
•
Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
•
Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
•
Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
•
Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
•
Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
•
Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
•
Updated knowledge about current industry trends through research or attending professional development courses.
•
EDUCATION AND
TRAINING
REFERENCES
Established strong relationships with corporate clients in order to foster repeat business opportunities.
•
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
•
• Balanced hotel accounts at end of each shift.
FRONT DESK AGENT /HOUSEKEEPING ATTENDANT 11/2021 to 04/2023 Hilton University City (Boardwalk) - Charlotte, NC
• Reference above
• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Processed payments accurately and efficiently.
David W. Butler - Matthews, NC
High School Diploma
08/1998
References available upon request.
Contact this candidate