Patient Care Kaiser Permanente
Resume:
PROFESSIONAL SUMMARY
Resourceful, versatile, and self-motivated professional with 20 years of
management experience and over 30 years of nursing experience. Able to establish strong and effective rapport with other medical professionals, including physicians and administrative personnel. Outstanding background with administering patient care in clinical settings to a diverse group of patients. Superior oral and written communication with all stakeholders and personnel. WORK HISTORY
Certified Nursing Assistant Coordinator, 06/2020 to Current University of West Georgia - Carrollton, Ga
Registered Nurse/ Program Manager, 07/2021 to 04/2024 Aetna/CVS - Atlanta, Georgia
Resident Care Director/Director of Nursing, 09/2018 to 07/2021 Ashley Glen Senior Living & Memory Care - Peachtree City, GA Clinical Nurse Consultant, 04/2018 to 08/2018
Department of Risk Management & Patient Safety - Kaiser Permanente - Atlanta, GA
Centralized Outreach Manager, 04/2012 to 04/2018
Department of Care and Service Quality- Kaiser Permanente - Atlanta, GA CONTACT
Address: Newnan, GA 30265
Phone: 470-***-****
Email: *****.*********@*****.***
WWW: Bold Profile
SKILLS
EDUCATION
Bachelor of Science in Nursing, 01/2003
University of Phoenix
Associate degree in Nursing, 01/1982
Columbus University - Columbus, GA
General Studies, 01/1979
LaGrange College - LaGrange, GA
REFERENCES
References and Additional Information Available
Upon Request
SONJA EVANS
Provide a positive learning environment among students of all backgrounds and ages inspiring to become CNAs
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Assess and update according to State regulations syllabus and State approved CNA manual, ensuring all LPN instructors are following curriculum.
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Promoted teamwork among CNAs by fostering a positive work environment that encouraged collaboration and mutual support.
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Work directly with Pharmacist and other members of the Medicare Stars team, making telephonic outreach calls to Medicare & Medicaid members, ensuring medications are appropriate for members, and are being taken correctly
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This involves and is not limited too: teaching, discussing adverse reactions, compliance, preparation, contacting the ordering physician as well as the pharmacy to ensure meds are correct
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This also ensures that members, caregivers and other family members are followed up in a timely manner in regards to understanding and that all medications are addressed
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Participate in weekly, monthly meetings to address concerns of members, provide documentation of all contact with members, quantifying STAR measures set by CMS.
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Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
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Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
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Work closely with Facility Administrator to ensure that all residents in the facility receives excellent care
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Responsible for admission assessments and care plans on all new and returning residents
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Facilitate care plan meetings with family members on a monthly, quarterly, and yearly basis
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Supervise resident associates and medical technicians regarding scheduling, meetings, required duties and holding them accountable
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• Interview and orient new staff members.
Partnered with the Department Chief to review and address perhaps negative outcomes that could cause the company to incur additional expenses
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Produced timelines and conducted investigations as requested by the Department Chief
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Facilitated meetings with the key stakeholders to discuss allegations and investigative findings.
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• Ensured that members with negative test results received appropriate, and
• Excellent Communication - interpersonal skills
• Microsoft Word/spread sheets
• PowerPoint
• EMR - Epic
• Chart Audits
• Organizer
Clinical Supervisor, 02/2006 to 04/2012
OB/GYN & Pediatrics Departments- Kaiser Permanente - Atlanta, GA Clinical Supervisor, 10/2004 to 02/2006
Internal Medicine Department- Kaiser Permanente - Atlanta, GA Acting Clinical Supervisor, 07/2004 to 10/2004
Cascade Internal Medicine- Kaiser Permanente - Atlanta, GA Telephone Advice Nurse, 04/2004 to 07/2004
Kaiser Permanente - Atlanta, GA
timely follow up
Coordinated telephonic outreach calls to all members with abnormal test results that could potentially lead to cancer
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Proactively scheduled follow-up visits with providers or other disciplines as appropriate
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Conducted time studies and chart reviews to ensure goals and measures for all Safety Net disciplines were met
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• Mandated that all Safety Net Trackers followed their assigned workflows
• Attended Performance Improvement classes in California First Improvement project enhanced the outcome measures for the department regarding outreach to members after normal business hours
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Also, partnered with other Quality Area Department managers to assist with clinical quality measures making outreach calls and completing chart reviews specific to HEDIS measures.
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Responsible for entire OB/GYN department (including but not limited to processing payroll, billing, scheduling, budgeting, fetal monitoring, administering medications, visiting nurses, facilitating monthly meetings, supervising staff members, administering disciplinary actions to support staff when appropriate, and communicating with stakeholders)
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• Partnered with lead Physician to ensure continuity in the department. Responsible for entire Internal Medicine Department (including but not limited to processing payroll, scheduling, budgeting, performing employee evaluations, meeting with management teams, administering disciplinary actions to support staff when appropriate, visiting nurses, administering medications to patients, and communicating with all key stakeholders.)
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Worked in conjunction with the Lead Physician to manage the Internal Medicine Department on an interim basis.
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• Scheduled appointments
• Provided medical advice to members
• Answered and made telephonic calls to and from members requiring triage.
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