Box Truck Customer Service

DEMARLO BROWN

************@*****.*** 470-***-****

Professional Summary

Highly skilled and reliable Box Truck Driver with over a decade of experience in safely operating 26-foot box trucks and managing warehouse operations. Known for exceptional time management, attention to detail, and strong customer service skills. Proven track record of maintaining vehicle safety, adhering to traffic laws, and ensuring timely delivery and installation of goods. Proficient in operating forklifts and electric pallet jacks, with a commitment to maintaining cleanliness and efficiency. Effective communicator with a focus on enhancing customer satisfaction.

Skills

Safe Driving Practices

Time Management

Forklift Operation

Electric Pallet Jack Operation

Attention to Detail

Effective Communication

Customer Service

Freight Loading and Unloading

RF Scanner Usage

Furniture Assembly and Touch-Up

Professional Experience

Farmers Home Furniture Jonesboro, GA

Delivery Driver

02/2023 – Present

Safely operate a 26-foot box truck to deliver and assemble furniture, ensuring timely and accurate deliveries.

Follow detailed assembly instructions and use appropriate tools to set up furniture at customer locations, maintaining high standards of quality and safety.

Inspect and touch-up furniture as needed before delivery to ensure it meets quality standards and customer expectations.

Communicate effectively with customers to confirm delivery times, provide updates, and address any concerns, enhancing customer satisfaction.

Manage and reconcile delivery bills, ensuring accurate billing and prompt payment collection from customers.

Maintain cleanliness and organization of the truck, including the cargo area and cab, contributing to a professional company image and improved customer experience.

V. Mata Transportation, LLC Norcross, GA

Box Truck Driver

10/2019 -10/2022

Operated a 26-foot box truck to deliver furniture to residential and commercial locations, ensuring timely and accurate deliveries in adherence to schedules.

Inspected and secured furniture load to prevent damage during transit, reducing claims for damaged goods by 15%.

Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with all regulatory requirements.

Assembled and touch-up furniture on-site as needed, ensuring all pieces met quality standards and customer expectations.

Communicated effectively with customers to confirm delivery times, provide updates, and address any concerns, enhancing overall customer satisfaction.

Maintained meticulous records of deliveries, vehicle maintenance, and fuel usage, contributing to efficient operations and cost savings for the company.

THAT Logistics, LLC Atlanta, GA

Box Truck Driver

06/2017 -10/2019

Prestige Transportation, LLC Atlanta, GA

Box Truck Driver

06/2015 -06/2017

Delivered furniture to customers' homes and businesses, consistently meeting tight schedules and deadlines.

Conducted daily vehicle inspections and maintained cleanliness and organization of the truck.

Collaborated with warehouse staff to ensure accurate and efficient loading and unloading of furniture.

Provided professional and courteous customer service, addressing any issues or concerns promptly.

Ensured compliance with all DOT regulations and company policies.

Safely transported furniture and other goods to various locations, maintaining a high level of customer satisfaction.

Inspected and maintained vehicles to ensure they were in good working condition.

Handled paperwork and documentation related to deliveries and vehicle maintenance.

Assisted with loading and unloading of furniture, ensuring proper handling and placement.

Ruano Trucking, LLC Atlanta, GA

Box Truck Driver

03/2014 -06/2015

Kmart Distribution Center Forest Park, GA

Warehouse Associate

03/2013 -03/2014

Operated a box truck for furniture delivery, consistently meeting delivery schedules and customer expectations.

Performed pre-trip and post-trip inspections to ensure vehicle safety.

Communicated with dispatch and customers to coordinate delivery times and locations.

Maintained accurate records of deliveries and vehicle maintenance.

Performed warehouse operations utilizing forklifts and electric pallet jacks.

Loaded and unloaded trucks for shipping and receiving.

Packed and unpacked items to be stocked on shelves in the warehouse or storage yards while inspecting for defects.

Utilized RF Scanner to scan pallets to location.

Education and Training

Lithonia High School Lithonia, GA

High School Diploma

06/1997

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