Customer Service Representative
Resume:
DEREK SIMMS
Carrollton, TX *****
*****.*****@*******.***
I am a dedicated individual who has great ambition. I have experience with people in-general. I'm willing to learn new things, can work under pressure. I get along with others, I can handle any challenge. I can handle multiple orders of products, filing, scanning, and invoice statements. I am by experience certified to work with different types of patients with assorted issues involving diets. I am a social and outgoing person with people skills and I am able to understand and resolve issues with consumers of all sorts.
Work Experience
Business Consultant
Streetlight Insight LLC - Louisville, KY
February 2018 to Present
I own and operate a business consultation company that does a series of things to help small-medium business owners. I help with business issues such as getting back in good standings, building business credit, getting funding, structurally correcting the business, educating on terms and lingo dealing with vendors and contracts. I even help with personal credit repair. Inbound Customer Service Representative
Humana - Louisville, KY
June 2019 to November 2019
I used to work as an inbound contact representative, for Healthcare insurance members and providers. I would help answer questions for members, provide information to them and providers. I setup communication between Humana reps. and members to get plans enrolled and dis-enrolled, verify claims and explain benefits. I learned a lot from the job. Copy/Imaging Specialist
Computershare - Louisville, KY
March 2017 to June 2019
I work in the copy and imaging department were we open and sort shareholder letters. It consists of multiple roles and functions that control the privacy of our shareholders and logistics to get info from shareholders to the appropriate departments. I assist training and development, in supporting new hires during post training. Spoke effectively before groups of employees, focused on process and problem resolution improvement by providing feedback.
CSR - Customer Service Representative
Courier Journal - Louisville, KY
February 2016 to March 2017
Customer Service Rep.
I work as a call center customer service representative, answering calls resolve complaints, via a telephone, or skillfully written correspondence, and complete a comprehensive written summary of the all issues involved, and identify root causes.
CSR - Customer Service Representative
Café Press - Louisville, KY
November 2015 to February 2016
I worked in a call center, assisting customers and troubleshooting issues on Café Press website. I was assigned to take escalation phone calls alongside management; and at times assigned to take phone calls during peak times.
Debt Collector/Customer Service Representative
Accounts Receivable Management - Louisville, KY
March 2015 to October 2015
I worked as a collections rep., to get consumers to pay off or down their debt. I was assigned to take escalation phone calls alongside management; and at times assigned to take phone calls during peak times.
Customer Service Representative (CSR)/Temp.
Express Employment Professionals - Louisville, KY
November 2012 to March 2015
I worked as a on and off temporary worker at different facilities, doing different positions such as clerical, customer service (call center), warehouse work (pick and pack) and warehouse work (assembly). Patient Service Representative
Jewish Hospital Downtown - Louisville, KY
October 2013 to March 2014
I worked with patients getting them their food that goes allow with their recommended diet restrictions. Patient Service Representative
UofL Hospital - Louisville, KY
July 2010 to October 2012
I worked with patients getting them their food that goes allow with their recommended diet restrictions. Crew and Stock Supervisor
McDonalds - Louisville, KY
October 2008 to June 2010
My title was the Stock Supervisor. I handled multiple orders of product for one main store but worked three store all together, greeted the customers as they came in, I also helped out with any tasks they gave me. I would do the weekly invoice statements by imputing data in the computer, filed, faxed. Education
Butler Trad. High School
2010
Skills
• Inventory accounting
• Able to handle customers/ patients and employee issues with care, the up- most respect and responsible tone.
• Microsoft Outlook
• Scheduling and planning
• Help Desk
• Medical billing
• Typing Microsoft Works (whole program), EDC Client, Supervisory Skills, Health CPT codes, Pharmacy claims and billing software, different customer service interface programs.
• Insurance Verification
• MICROSOFT WORKS (4 years)
• Written and Oral Communication with family of patients and potential/ regular customers
• MS Office
• Customer Support
• Scan
• Hospital Experience
• Call Center
• Accounts Receivable
• Customer Relation
• Responsible for inventory listing and detail also nutrition of patients (Hospital reference) experienced in customer service and supervising, providing all necessary hospitality service arrangements.
• Accountability in work area
• Scanning
• Written and Oral Communication
• Able to establish and maintain records for all incoming and outgoing materials and correspondence Authorized to work in the US for any employer
• Typing Speed 35 wpm
• Data Entry
• On-time, aware of environment with hazardous/ non- hazardous materials Accomplishments and Duties
• Customer Service
• Software Troubleshooting
• Business Consulting
• Customer service
• Communication skills
• Sales
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