Medical Receptionist Customer Service

**** **** ** ** ******, WA *****

206-***-**** email: ********@*****.***

MYCHELLE MONTGOMERY

OBJECTIVE

To become a part of a team where I can be a help and work with professionals

Who have the same passion as goals as I do for providing superior customer service, and also has

a good work ethic. I desire to be somewhere that allows for growth and enhancement of my skills.

EMPLOYMENT HISTORY

August 2015 – current

Pre Service IV/Auth Specialist

My current duties are to pre-registrations by patient type and anticipated healthcare service by verifying insurance information (eligibility and benefits), validating referrals and prior authorizations, submitting and monitoring pre-authorizations while meeting daily productively and quality standards. The incumbent provides price estimates for anticipated healthcare services; identifies and secures financial resources for healthcare services provided; communicates Advance Beneficiary Notice (ABN) issues to referring providers; works with referring providers to resolve pre-service authorization denials and serves as a functional expert for peers across throughout Patient Access.

July 2015- August 2016 Multicare Neuroscience and Sleep Medicine Puyallup, WA 253-***-****

Medical Receptionist

My duties as a medical receptionist is to first greet the patients using AIDET then checking the patients in and out for their appointment I also schedule for future appointments as well. Other duties consist of inputting referrals and calling those patients to schedule an appointment, taking co pay’s and verifying insurance coverage through One Health Port, HDX, and through E-verify also calling the insurance company to verify coverage.

EMPLOYMENT HISTORY

August/2011 to July 2015 Allegro Pediatrics (Pediatric Associates) Bellevue, WA 425-***-****

Medical Receptionist/ Billing Account Representative

My duties as a receptionist consisted of first off providing a warm and welcoming environment for patients entering our clinic. I checked patients in and out of their appointments scheduling any future appointments as needed. Taking co pays or any payments that needed to be made on accounts. Using our EMR system I scanned in medical documents to patient charts, registered new patients, processed release of medical records as needed, answered multiple phone lines connecting patients and doctors to whom they needed to speak with, or assisting them as needed. As a billing account representative I take credit card payments over the phone, answer all patient phone calls regarding their account, verify coverage and eligibility and claim status with insurance companies as needed. Re-bill insurance companies as need and post adjustments I also load and correct insurance information.

EMPLOYMENT HISTORY

Oct/ 2008 – 2011 US Bank Covington, WA 253-***-****

Bank Teller

My duties include greeting and helping over one hundred customers a day with their financial needs. I answer multiple phone lines and make necessary updates to customer’s accounts, assisted in large and small credit and debit transactions. Opened and closed accounts while providing excellent customer service.

EMPLOYMENT HISTORY

June/2007-Sept/2007 Ivar’s Corporate Office Seattle, WA 206-***-****

Receptionist

My duties included answering multiple telephone lines while helping clients as they came for their appointments, assisted with projects for advertisement, also did data entry and mail distribution and typed up important documents for the office.

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