Customer Service Team Members
Resume:
VICTORIA
HALL
*********.******@******.***
Lakeland FL 33810
Bold Profile
I'm eagar to learn new skills & gain new oppertunites! I see myself as a leader, hardworking, dedicated and reliable worker. Enthusiastic and professional I take pride in providing excellent customer service and creating memorable experiences.. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I feel as im an asset to any job because i adapt to new environments and learn quickly!
INTRODUCTION
Keke's Breakfast Cafe - Server
Lakeland, FL • 02/2023 - Current
Hosting
WORK HISTORY
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
•
Served food and beverages promptly with focused attention to customer needs.
•
Worked with POS system to place orders, manage bills, and handle complimentary items.
•
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
•
• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
•
• Bussed and reset tables to keep dining room and work areas clean. Resolved customer complaints promptly and professionally, while resolving the problem in the best of my ability's
•
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
•
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
•
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
•
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
•
Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
•
Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
•
Assigned patrons to tables suitable for needs and restaurant section rotation.
•
Answered customer questions about hours, seating, and menu information.
•
SKILLS
• Strong Work Ethic
• Exceptional customer service
• Reliability
• Multitasking Abilities
• Problem-Solving
• Time Management
• Organizational Skills
• Cleaning and sanitizing
• Problem-solving abilities
• Cash Handling
• Attention to Detail
Kathleen High School
Kathleen, FL • 05/2021
High School Diploma
EDUCATION
• 3.0 GPA
Extracurricular Activities: JROTC
Air force, earning ranks of Master
sargent, was granted with the
job of flight commander of
class/flight while only being my
seconded year. Gained high
leadership skills from this
experience.
•
Extracurricular Activities: Animal
science & services
•
FFA Member, owned & raised
from baby (Pig) (rabbit)
•
Extracurricular Activities: Marine
Biology
•
Bartending License - Serving Alcohol
INC. (certification date Jan 25th,
2024) Valid for 3 years
CERTIFICATIONS
Amazon - Order Selector
Auburndale, FL • 10/2022 - 01/2023
Walmart - OGP Associate
Lakeland, FL • 01/2022 - 09/2022
Results Customer Solutions - Janitor
Lakeland, FL • 08/2021 - 01/2022
Charleys Philly Cheese Steak - Assistant Manager
Lakeland, FL • 07/2020 - 03/2021
Collaborated with team members to optimize picking routes, increasing overall productivity and minimizing delays.
•
Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
•
Maintained a safe work environment by adhering to safety protocols and inspecting cherry picker equipment regularly.
•
Completed daily pick lists accurately, ensuring all items were properly retrieved for shipment preparation.
•
Enhanced warehouse efficiency by skillfully operating cherry picker machinery for accurate and timely order fulfillment.
•
Operated various types of material handling equipment including forklifts and pallet jacks alongside the cherry picker, demonstrating versatility in the workplace.
•
Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
•
Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
•
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
•
• Tracked substitutions and informed customers of changes. Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
•
Helped customers locate products and checked store system for merchandise at other sites.
•
• Loaded and unloaded orders at customer's pick-up locations. Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
•
Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
•
Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
•
Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
•
Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
•
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
•
Supervised day-to-day operations to meet performance, quality and service expectations.
•
Twistee Treat - Crew Member
Lakeland, FL • 01/2019 - 07/2020
Maintained a clean, safe, and organized store environment to enhance the customer experience.
•
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
•
Improved customer satisfaction by addressing and resolving complaints promptly.
•
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
•
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
•
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
•
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
•
Defined clear targets and objectives and communicated to other team members.
•
Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
•
• Took orders, prepared meals, and collected payments.
• Worked as a team when preparing orders.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
•
• Offered samples of new ice cream flavors to customers. Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
•
Contact this candidate