Customer Service Representative

Elton Nwankwo

226-***-**** ********@*****.*** Windsor, Ontario

PROFESSIONAL SUMMARY

Proven leadership and Operations skills. Exceptional marketing managerial skills including attention to details, analyzing and addressing customers needs. Experience in retail environments including exceptional customer service and sales. Excellent verbal and written communication skills in relating with customers and colleagues. Competent in MS Word, Excel, PowerPoint, Outlook and the Internet. Problem Solving, Multi-tasking and time management skills. Energetic, proactive, friendly and engaging personality and also fluent in Igbo. SKILLS

Problem solving abilities Techical Suppot Communication Knowledge of network technogy architecture and elements and an understanding of the associated interworking Two-Factor Authentication Interface with vendors to resolve complex or system issues on behalf of clients Familiar with LINUX and UNIX commands

Confortable provding user support on data networking, broadband services and security products Knowledgeable of network maintenance, network windows and migrations Organized and can manage projects, new customer turn up, installations and field upgrades Ready to take on some on call responsiblilities for some after hours work when needed Srong troubleshooting and problem solving Empathy Adaptability Active listening Humour Friendliness Emotional intelligence Positivity

EXPERIENCE

SAFETY WATCH, Calgary

Irwin's Safety, January 2019-January 2020

• Paperwork, Spark watch, Confined Space Entry, Area watch, Bump Testing, Communication with radio CUSTOMER SERVICE REPRESENTATIVE

Visa-phone Nigeria Telecommunications services, March 2015-October 2017 Excellent knowledge of Visa-phone products and services to assist customers with enquires by convincing them to purchase Firm services and retain accounts

•

Assisted in providing customer service to customer through phone calls in order to rectify technical issues which increased sales

•

• Multitasked in attending to different customer's needs and managed customers' accounts at the same time Collaborated with team members in providing exceptional customer service to customers that increased customer base and firm's profit.

•

CUSTOMER SERVICE ASSOCIATES, Birmingham

Tesco Superstore, February 2011-March 2013

• Responsible for keeping database of returned products and making notes on each customer service transaction

• Assisted in creating promoting and executing a wide variety of promotional sales and marketing plans

• Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction requirements

• Engaged and motivated co-workers in providing exceptional customer services to customers Handled and attended to customer's questions and inquires by receiving incoming customer's calls and in the store.

•

EDUCATION

APPLIED COMPUTING

University of Windsor, December 2019

COMPUTER SCIENCE

Chukwuemeka Odumegwu Ojukwu University, June 2017

CERTIFICATIONS

• H2S Alive Certification • Standard First Aid - With CPA/ - Level A

• COS through Energy Safety Canada • WHMIS 2015

• CSTS/ • AECOM

• Software Testing Bootcamp WIth Jira & Agile • Systems Engineering Bootcamp

• ISC2 Certified in Cybersecurity

Contact this candidate