Administrative Assistant System Administration
Resume:
Susan Panetta
*** ***** ***** **., ******, NY ***47
*****.*********@*****.***
WORK EXPERIENCE
Administrative Assistant 2 2022—2024
SUNY System Police
SUNY System Administration, Albany, NY
Serve as administrative support for the office that oversees SUNY system police and campus safety policies, and provides security for System Administration facilities.
• Manage record keeping for SUNY System police and security processes: o Campus police firearms qualifying records
o Campus police agility tests
o Security onboarding of new System Administration employees (including issuing of I.D. cards)
• Office Administration:
o Make travel arrangements and prepare travel vouchers o Maintain and order office supplies
o Procurement card reconciliation
o Greet people coming into the building for appointments Administrative Assistant 2 2019—2022
Office of Academic Programs, Planning and Assessment (OAPPA) SUNY System Administration, Albany, NY
As of April 2019, doing database work and working in the Oracle Business Intelligence Analytical System. I perform non-programming database administration and management by updating APES (Academic Program Enterprise System) data screens according to the type of data activity.
• Examine data problems and analyze what needs to be fixed
• Troubleshoot: respond to inquiries; troubleshoot and responding to inquiries from multiple parties (campuses, NYSED staff, SUNY colleagues) about the status of proposals in the system
• Participate in workflow meetings
• Enter data into oracle database system APES of all State University of New York program proposals, and registrations letters
• Managing electronic letters for transmission of program proposals to the Department of State Education Department
Susan Panetta Resume page 2
Administrative Assistant 2 2013—2019
Office of Academic Programs, Planning and Assessment (OAPPA) SUNY System Administration, Albany, NY
Serve as staff assistant to the Associate Provost head of office. OAPPA is the administrative locus for several functions of the SUNY System provost’s office, including: academic program approvals, state authorization reciprocity agreements (SARA), and academic policies relating to assessment, general education, and teacher education. OAPPA interacts regularly with other offices at System Administration, academic leadership of SUNY campuses, accrediting bodies, and the NY State Education Department. In supporting the broad range of work carried out by the office, my specific responsibilities include:
• Provide leadership to administrative support staff
• Review correspondence for transmission to the NY State Education Department, presidents and provosts of SUNY campuses, and other constituents
• Make travel arrangements for professional staff
• Office administration: schedule meetings; budget reconciliation; order supplies
• Special projects: plan and administer SUNY system meetings of academic officials; contribute to the preparation of reports on SUNY academic activities
• Field inquiries from SUNY and external constituents, and either answer them myself or refer them to relevant staff
Secretary 1 2008—2013
Office of Academic Programs and Planning
SUNY System Administration, Albany, NY
Serve as staff assistant to the senior administrator head of the office and provide support services as needed to professional staff members
• Review correspondence for transmission to the NY State Education Department, presidents and provosts of SUNY campuses, and other constituents
• Make travel arrangements, including reservations and reimbursement
• Office administration: schedule meetings; budget reconciliation; order supplies
• Special projects: plan and administer SUNY system meetings of academic officials; contribute to the preparation of reports on SUNY academic activities
• Answer phones, including transferring calls to relevant staff and responding to requests for information
Keyboard Specialist 2 2002—2008
Office of Academic Programs and Assessment
SUNY System Administration, Albany, NY
Serve as staff assistant to the senior administrator head of the office and provide support services as needed to professional staff members
• Word process correspondence, reports, and other documents
• Make travel arrangements and prepare travel vouchers
• Create and/or maintain repositories of academic program and assessment related information as directed
• Coordinate and perform conference planning
• Respond to telephone and in-person non-technical data requests
• Maintain computerized mailing lists, mail logs, and filing system Susan Panetta Resume page 3
• Perform computer data entry (into an Oracle database system) of all State University of New York program proposals such as: new programs, revisions, title changes, deactivations, and discontinuances; and perform database maintenance (i.e., clean-up errors)
• Office administration: schedule meetings; budget reconciliation; order supplies Keyboard Specialist 1 1998—2002
Office of Institutional Research
SUNY System Administration, Albany, NY
• Handle incoming-phone calls, screen callers, and relay messages to appropriate staff members. Open, screen and distribute daily mail. Maintain and order office supplies. Produce and edit documents using word processing and spreadsheet software. Certified Nurse’s Aide 1991—1997
• Worked for several different nursing homes and one private patient. MILITARY SERVICE 1986–1990
• US Army, Private First Class, Honorable Discharge
• Platoon Leader
• Distinguished Honor Graduate, Ft. Jackson South Carolina (first person to receive this honor in twelve years)
EDUCATION
• SUNY Albany, Bachelor of Arts in Sociology (Minor: Emergency Prep, Homeland Security and Cybersecurity), December 2017
o Deans Commendation: Spring 2017 and Fall 2017
• Hudson Valley Community College, AAS in Public Administration, May 2013 o President’s List, Spring 2013
o Dean’s List, Fall 2012
COMPUTER SKILLS AND PROFESSIONAL DEVELOPMENT
• Computer Skills: Microsoft Office Suite (Word, Excel, Access, Outlook).
• Professional Development Courses: Office Practices; Catching Errors, A Proofreader’s Guide; Understanding and Using Effective English; Managing the Work-Flow; The Organized Secretary; Designing an Efficient Filing System; Supervising New York State; The Introductory Program—Teamwork
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