Service Advisor Microsoft Office
Resume:
Danielle Carroll
Maineville, OH 4539
To Whom this May Concern,
My name is Danielle and I am looking for an opportunity to grow and flourish with your company. I consider myself to be a very goal driven individual and look forward to learning and accepting new challenges. I have been with the Kenwood Dealer Group for 5 years now and worked at Jake Sweeney Corporation for a little over 10 years prior. In my time spent at these companies, I learned many different skills and conquered challenges that were assigned to me. I have worked on many computer software systems that include but are not limited to Microsoft Office, Google Chrome, CDK Global, Xtime, ADP, and Reynolds and Reynolds.
Danielle Carroll
295 Antietam Blvd
Maineville, OH 45039
Objective: To grow and flourish with your company for many years.
Experience: Microsoft Office, Excel, Powerpoint, CDK Global, ADP, Reynolds and Reynolds, Google Chrome.
Work History:
Kenwood Dealer Group- Service Advisor at Beechmont VW and Kings VW (November 2018-Present)
Responsible for greeting clients promptly upon arrival
Wrote up to 25 vehicle invoices daily
Accurately document client’s concerns with their vehicle
Responsible for updating client’s on status of their vehicle and repairs needed
Work with third party warranties and provide accurate estimates and documentation for coverage or exclusions
Also responsible for providing accurate and speedy estimate for repairs on client’s vehicles if not covered under any warranty, recall or service bulletin
Responsible for communicating to clients when vehicle was complete and ready for pick up as well as answering any questions our clients had to any repairs that were completed.
Responsible for answering all in bound calls on a multi-line telephone,
Responsible for scheduling all appointments
Responsible for answering any questions clients had about their vehicle warranty or special coverages
Responsible for making outbound calls regarding scheduling routine service or recalls on client’s vehicles.
Responsible for answering all emails in a timely manner
Responsible for booking out all repair orders that were customer pay, internal and warranty repairs
Place outbound calls to clients when parts have arrived to complete repairs for their vehicles and schedule an appointment time that is at their convenience
Assisted the Service Manager in any tasks that were asked of me to complete in a timely manner.
Handle currency in the form of credit cards, checks and cash when vehicle is completed and at time of pick up
Communicate internally with our sales team for any customer’s needs or questions prior to sale of new vehicles and document any “we owes” the customer will be coming in to have performed
Communicate internally with our parts department to ensure all parts for upcoming appointments are available or on hand prior to customer arrival
Jake Sweeney Chevrolet (April 2018- September 2018)
•Service Advisor- Responsible for updating clients about the status of their vehicle and exactly what were the concerns our clients had about their vehicle were.
•Wrote up to 25-35 vehicles daily
•Also responsible for providing accurate and speedy estimate for repairs on clients vehicles if not covered under any warranty, recall or service bulletin
•Responsible for communicating to clients when vehicle was complete and ready for pick up as well as answering any questions our clients had to any repairs that were completed.
•Business Development Coordinator- Responsible for answering a multi-line telephone and making appointments for clients
•Voice of the Customer- Responsible for answering to customers complaints in a timely manner after services were performed on clients vehicles. Also had to come up with a solution for their concerns in regard to their service visit.
•Responsible for answering any questions clients had about their vehicle warranties or special coverages
BMW of Cincinnati North (July 2013-April 2018)
•Business Development Coordinator- Responsible for answering all in bound calls on a multi-line telephone,
•Responsible for scheduling all appointments
•Responsible for answering any questions clients had about their vehicle warranty or special coverages
•Responsible for making outbound calls regarding scheduling routine service or recalls on client’s vehicles.
•Responsible for answering all emails in a timely manner
•Responsible for answering all Teleservice requests daily
•Responsible for handling currency in high dollar amounts and making sure cash drawer was balanced every night and every morning
•Responsible for making sure the credit cards also balanced at the end of each day
•Responsible for booking out all repair orders that were customer pay, internal and warranty repairs
•Responsible for making sure the Saturday schedule was made each month
•Responsible for the PDQ and SafeGuard accounts that are related to the extended warranty companies and collect the owed debt from the 3rd party warranties in an ample amount of time.
•Place outbound calls to clients when parts have arrived to complete repairs for their vehicles and schedule an appointment time that is at their convenience
•Assisted the Service Manager in any tasks that were asked of me to complete in a timely manner.
•Service Advisor- Wrote 10-15 vehicles up per day that broke down line by line what the customer’s concerns were at the time of write up.
•Responsible for updating clients about the status of their vehicle
•Responsible for preparing accurate and in-depth estimates explaining what was going on with the clients vehicle
Jake Sweeney Mazda (April 2011-July 2013)
•Service Advisor-Wrote up 15-20 vehicles daily
•Responsible for updating clients about the status of their vehicle
•Responsible for preparing accurate and in-depth estimates explaining what was going on with the clients vehicle
•Responsible for booking out all repair orders that were customer pay, internal and warranty repairs
•Responsible for updating clients about the status of their vehicle and exactly what were the concerns our clients had about their vehicle were.
•Warranty Administrator- Responsible for booking all warranty repairs correctly and submitting claims to Mazda
•Responsible for accurately submitting and balancing the warranty schedule with write offs and credits weekly
•Responsible for communicating and paying the technicians with correct time that warranty pays
•Cashier- Responsible for balancing the cash drawer every morning and every evening
•Responsible for making all outbound service reminder calls
•Responsible for answering all incoming phone calls and scheduling appointments
•Responsible for answering all customer’s questions and concerns
•Responsible for taking all currency from customer’s once their vehicles have been completed in service with repairs.
Jake Sweeney Chrysler Jeep and Dodge (July 2008-April 2011)
•Cashier- Responsible for balancing the cash drawer every morning and every evening
•Responsible for making all outbound service reminder calls
•Responsible for answering all incoming phone calls and scheduling appointments
•Responsible for answering all customer’s questions and concerns
•Responsible for taking all currency from customer’s once their vehicles have been completed in service with repairs.
•Assisted the Service Manager in any tasks that were asked of me to complete in a timely manner.
•Responsible for running service reports and calculating the number properly and returning the accurate numbers to the service manager.
•Responsible for filing customer repair orders into proper files daily
•Assisted Service Advisors by filing in for them if short staffed
•Responsible for cutting sales receipts for the new and used car departments when a deal was performed
Education:
High School
Mount Notre Dame: 2002-2004
Lakota West: 2004-2006
Graduated May 2006
College
Miami Hamilton: 2006-2008
References provided upon request.
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