Customer Service Front Desk

Michael Mares Home Phone: 505-***-**** Alt Phone: 505-***-**** .

Albuquerque N.M. 87106 Email: **************@*****.***

Objective

Primary objective is to obtain a position with a company or organization that has career opportunities in a business or customer service environment (including light industrial). Qualifications

Have studied computer science and am proficient with Microsoft word, excel, PowerPoint. Currently pursuing a degree in information technology. Have over 15 years of customer service experience. Have worked in a business environment for over 5 years and possess excellent office skills including filling, data processing, working with various office equipment such as fax machines, multiple phone lines, copy machines, scanners, and most basic office equipment. Possess over five years of management experience.

Excellent phone etiquette.

Can type 55 wpm, which includes alpha numeric.

Many years of cash/receipt handling in the retail environment. Have over 10 years of experience in inventory control and shipping. Have completed Hazmat/hazwoper (Oil Field) training including C.P.R. currently volunteering for One Albuquerque ABQ volunteers Work History

01-01-2024 - current. Currently volunteering for One Albuquerque ABQ volunteers. I like to stay busy and give back to the community.

01-31-2021 to 04-current. Temp. Shoman staffing. Currently working on-call doing various duties including convention center banquets, legal positions, and others. 08-2015 to current Temp. Assigned to various duties including mechanical and hardware assembly, warehouse and material handling. Office and clerical. VOLT Workforce Solutions.

06-2014 to current Temp. Currently assigned to various duties including but not limited to construction, and warehouse light industrial for the Trade Source Company. 01-2014 to 06-2014 Customer service retention specialist. Assisted customers with AT&T products and services for the Converges Company. Helped customers with price plan options, product information, billing, retention, accuracy and many other call center duties. 09-2013 to 01-2014 Server extraordinaire. Worked as a waiter in a full-scale Italian restaurant. Provided prompt and excellent service to a diverse community of people. Assisted with prep work and cooking. Applied all legal law regarding the sales of alcohol. 02-2013 to 08-2013 Warehouse Clerk. Worked in a warehouse environment for New Mexico Pinon Coffee Co. Producing and processing gourmet coffee from around the world with a southwestern twist. Assisted with inventory. Learned the skills and operations of small business. Seasonal. Catering staff. Assisted with the catering of all Lobo (U.N.M.) events including football, basketball, soccer, baseball etc. for the Sedexo catering company. GO LOBOS. 06-2012 to 02-2013 Temp to Hire. Was assigned to various duties ranging from office clerical to light industrial for Link Staffing.

01-2011 to 06-2012 Machine operator. Worked as a machine operator in the oil field industry. Produced materials for use in the field in a highly volatile intensive environment. Other work history to consider. Material handler for Toyota. Warehouse loader for Pepsi Bottle Co... W.M.S. assistant manager for F.D. distribution center. Customer service agent for Cingular Wireless. Education

High School- Albuquerque High. Graduated with honors and a Diploma proudly. Attended college prep courses. Was involved in many extracurricular activities including Orchestra, symphonic band, sports, volunteer work and various others.

College-University of New Mexico. Have earned over 65 credit hours. Primary focus of study was/is business administration-computer science and electronics, with a minor in psychology. College-Midland College/Odessa College/CNM. Have studied various topics including but not limited to literature, machinery, computer science, oil field technology, art history. Currently pursuing a degree in Information technology.

References are available at request.

Shoman staffing Lomas blvd n.e phone:505-***-****

Volt Workforce solutions Seagull st n.e phone:505-***-**** Converges Cinn. Ohio phone:703-***-****

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