Case Manager Mental Health
Resume:
Portia Young
Temple Hills, MD *****
**********@*****.***
Knowledgeable Case Manager experienced in coordinating care for various individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others.
Work Experience
Housing Stability Case Manager
COMMUNITY OF HOPE - Washington, DC
Present
· Give families the support they need at the most pivotal times, building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.
· Works with individual clients to develop individual goal plans that are measurable and detailed with action steps that will help each client achieve their goal.
· Networks and coordinates with community resources, makes referrals as appropriate, and follows up to confirm and track clients’ participation in housing, employment, medical care, substance abuse treatment, mental health treatment, training.
· Assists clients with housing search process accompanies clients to view units, advocates for clients with landlords, and assists clients with applications and other paperwork.
· Conducts scheduled and unscheduled home visits and provides tenant education in accordance with program contract guidelines, and as needed.
· Works consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client- centered.
· Maintains appropriate files, including detailed, timely case notes, Releases of Information, Unusual Incident Reports, Program Rules, F-SPDAT assessments, goal plans, home visit reports, rental receipts/ ledgers, financial literacy documents, etc., according to the specifications in the program contract guidelines.
Case Manager
PATHWAYS TO HOUSING - Washington, DC
September 2020 to April 2022
· Provides recovery services, health and wellness self-management education, as directed by the Program Manager.
· Responsible for providing interventions to promote wellness and recovery to consumers, including addressing chronic and mental health conditions, physical activity and nutrition.
· Approximately 85% of time spent in the community, directly provides services to persons living on the streets or in shelter.
· Works to build trust with those experiencing homelessness first by helping to meet some of their basic needs (including food, clothing, showers, laundry, transportation, identification, etc.). Partner with everyone to access housing, employment, medical care, mental health care, substance abuse treatment, and other services.
General Manager
GOODWILL OF GREATER WASHINGTON - Alexandria, VA
August 2019 to September 2020
Manage all in store human resource functions to interview, hire, retain and develop people to achieve store sales and customer service goals.
Formed employee schedule and monitored labor cost to be effective with store Responsible for daily and monthly administrative reports Resolved associate issues through coaching or documented disciplinary actions. Models, monitors and enforces compliance with company policies, SOP’s and values. Assistant Manager
January 2018 to August 2019
Assists the store manager with the overall operation of the business unit. Develops, coaches and trains all direct reports in the business unit. Helps to create an atmosphere of ongoing exceptional customer service to internal
(associates, peers, other departments) and external customers donors, shoppers, community partners). Performs daily administrative/clerical functions of store operations. Provides exceptional customer service to customers, to include resolving customer concerns. Maintains the general appearance of the store and premises according to agency standards. Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain. Assists with maintaining production levels and quality of merchandise to the sales floor that reflect the standards of Push for Production (PFP) model.
Monitors and ensures a smooth process for all donation functions while adhering to all standard company practices and procedures.
Assistant Site Manager
EXTRA SPACE STORAGE - Washington, DC
August 2016 to January 2018
Maximize sales objectives with each prospective customer via the phone, web or in person at various locations.
Consistently practicing exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner. Work with customers to identify their needs and provide solutions that will enhance their storage experience. Sells high quality merchandise such as boxes, locks, tape and other moving supplies. Ensure that all proper and legal documents are received, current, accurately verified and entered the computer from new vendors, prior to payment being processed.
Personal Care Aide
DEPARTMENT OF HEALTH - District Heights, MD
April 2013 to January 2018
Provide personal care/Help perform ADL's.
Transporting clients to and from shopping, appointments, and activities. Facilitate activities with client and families for evenings and weekends. Prepare weekly progress reports for client and doctor’s records. Operation Manager
OLD NAVY - Lanham, MD
September 2010 to November 2014
Created a monthly & weekly operational best practices process, loss prevention and safety risk management.
Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organization operations through the provisions of effective methods and strategies. Prepared and controlled operational budget, controlled inventory. Supervised and coordinated activities of workers engaged in customer activities. Loss Prevention Officer
April 2010 to September 2010
Conducted routine inspections of the facility for compliance; maintained physical security and protection of assets.
Monitored closed circuit televisions systems and conducted surveillance to detect and apprehend shoplifters.
Conducted training for new hires in the matters of loss prevention. Enforced company standards and procedures as they relate to security and safety of the facility. Education
Master's in Business Administration
Strayer University - Suitland, MD, US
2019 to 2022
BA in Business Administration
Strayer University - Suitland, MD, US
2015 to 2019
Associates of Applied Science in Criminal Justice
Gibbs College - Vienna, VA, US
2006 to 2007
Skills
• Conflict Resolution and Interpersonal Coaching
Associate Development
Proficient with Microsoft Office Programs, HMIS, and QuickBase Data Base CPR and First Aid Certified
• Management
• Time management
• Payroll
• Administrative experience
• Human resources
• Microsoft Outlook
• Supervising experience
• Conflict management
• Interviewing
• Recruiting
• Clerical experience
• Budgeting
• Customer service
• Microsoft Access
• Store management
• Sales
• Adobe Acrobat
• Program management
• Google Suite
Certifications and Licenses
First Aid Certification
CPR Certification
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