Tax Associate Case Manager
Resume:
Alia H. Shamoon Ahmed
***** ******** ******, ******* *****, Texas
*******@*****.***
SUMMARY
Seeking to contribute to serving the community and support to build a secure and safe future for society, under competitive legal environment that knows the rights and duties. In addition to expand my horizon being a qualified professional legal practitioner and strengthening my ability to perform the required procedures, choosing the right decision, and providing accurate outcomes & expectations that enables utilization of my skills and qualities to achieve excellence in my chosen carrier domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.
EXPERIENCE
Jun 2023- up to date: Part-timer Interpretation at Interfaith Ministries for greater Houston
Jul 20 – Oct 2020: Volunteering at Future beyond charity (nonprofit organization) as a case manager/ Admin assistant.
Tax Associate
Worked as Tax associate at H&R Block at the seasonal Tax period from Jan 2023-Mar 2024
Interpretation
Work as part time interpreter at Interfaith Ministries as from Jun 01, 2023, up to date.
Work with The Alliance (nonprofit organization) as freelancer interpreter.
Interpret and Translate in Bilingual languages Arabic & English for the newly arrival Refugees all the organization policies, Responsibilities, Rights, Obligations, adaption to USA system life, settlement, and financing.
Self-Services from 2021-2024:
Knowledge of the U.S. refugee resettlement process and U.S. medical systems.
Demonstrated strong cross-cultural communication, negotiation, and mediation skills.
Demonstrated ability to maintain detailed documentation in a timely manner.
Strong English/Arabic language communication skills, both oral and written.
Having a prior professional experience working directly with refugees or recent immigrants, and experience working collaboratively with community service providers.
Having the capacity to work in a fast-paced social service environment, both independently and as a member of a team.
Develop and maintain human resources policies and procedures to ensure compliance with all employment laws and regulations.
Keep up to date with changes to laws and regulations affecting the organization and ensure that the Employee Handbook is updated annually and as needed.
proficiency with specific immigration and naturalization forms
Work with refugees, asylees, in different programs.
Obtaining proper documents and helping a client understand them.
Case Management: Oversee and coordinate all aspects of a patient’s care, including assessment, planning, implementation, monitoring, and evaluation.
Patient Advocacy: Serve as an advocate for patients, ensuring they receive necessary care and services, and helping them navigate the healthcare system.
Care Coordination: Collaborate with healthcare providers, insurance companies, and community resources to develop and implement personalized care plans.
Assessment and Planning: Conduct comprehensive assessments of patients' health needs, develop individualized care plans, and set measurable goals.
Resource Management: Identify and coordinate access to appropriate healthcare services, community resources, and support networks.
Documentation: Maintain accurate and up-to-date patient records, documenting all interactions, care plans, and outcomes.
Education and Support: Provide education and support to patients and their families regarding health conditions, treatments, and available resources.
Compliance: Ensure compliance with healthcare regulations, policies, and best practices.
Continuous Improvement: Participate in continuous improvement initiatives to enhance patient care quality and efficiency.
Customer Services Representative at Covid Clinic, Inc
Aug 2021 – May 2022
Correspondence with all customers via email and fulfill them with all the requests.
Communication with the managers regarding any inquiries.
Compliance with the policy / procedures and rules of the company
Assist customers for conflict recommendations.
Facilitate the customers obstacles.
Communicate with the management for any recommendation for new ideas.
Act as a marketing for the company via the professional attitude.
Identifying and recruiting clients and managing referrals through community outreach.
Completing required certifications and being familiar with updated resources.
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse and incident reporting requirements.
Provide translation, transportation and interpretation as needed to facilitate clients' access to services.
Maintain case files and other paperwork management as required by program.
Update data entry of services into the case notes and the customer services database.
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse and incident reporting requirements.
Meet timelines and deadlines related to supporting systems and employee compliance.
Other duties as assigned.
Jan 2013 – Jan 2021
Legal Consultant/ Social worker
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse and incident reporting requirements.
Meet timelines and deadlines related to supporting systems and employee compliance.
Conducting administrative/Legal investigations.
Executing the internal policies of the organization.
Providing legal consultation.
Provide translation and interpretation as needed to facilitate clients' access to services.
Maintain case files and other paperwork management as required by the requested program.
Update data entry of services into the case notes and the services database.
Participate in rotating schedule for clients' services.
Overseeing the labor and staff conflicts.
Make a case study of the conflict and provide the management with legal advice.
Defend injustice and reveal the rights by reaching the right solutions.
Being a co-person in solving the Medico-Legal cases
Conduct the new doctors’ contracts.
Conduct the new companies’ contracts.
Strong customer service, communication, organization, creative problem solving, and interpersonal skills.
Ability to engage in a collaborative team environment.
Aug 2010 –Dec 2011
Bilingual translator/Interpreter
Worked at Saad Specialist Hospital as Medical/Legal, Translator& interpretation in Bilingual languages (Arabic English)
Acted as Psycho-Social for the patient, while handling their translation with the doctor.
EDUCATION
May 2009 Post Graduate Diploma in Law – Juba University
Mar 2006 Bachelor of Law AlNeilien University
Major: Law
SKILLS
Acquainted with Computer Word processor.
Acquainted with employment law and office management.
Well organized and creative.
Teamwork.
The ability to work under any circumstances.
The ability to deal with customers efficiently.
The ability to adapt quickly to the work atmosphere.
Development of old ideas and innovating new ideas.
The talent of listening and solving the problems of staff/clients.
Customers Services development system.
Bearing responsibilities.
Time Management.
Accurate and punctual.
.
Professional References
Will provide upon request.
Contact this candidate