Customer Service Crew Member
Resume:
Justin J. Edwards
OBJECTIVE
As a recent graduate with a Bachelor of Science in Aviation Science Management, my aim is to apply my knowledge and skills to enhance operational efficiency, optimize resource utilization, and bolster safety protocols within a dynamic aviation team. With expertise in aviation operations, safety management, and regulatory compliance, I seek to contribute to various areas of interest such as airline operations, airport management, aviation logistics, and revenue management.
Experience
Frontier Airlines, Pilot Crew Scheduling
Denver, CO 10/2023- 05/2024
• Monitor and maintain federal legality and contractual compliance of flight crew member schedules for a 24 hour/7-day operation.
• Coordinate with other System Operations Control
(SOC) personnel, Flight Operations and Inflight management to ensure a safe, efficient and cost-effective operation.
• Proficiently operate sophisticated and complex software systems (i.e., Navitaire, Sabre Crew Trac, F-Lite Trac and FLICA)
• Effectively communicate with crew members regarding federal regulations, CBA compliance, reassignments and accommodations.
• Assign uncovered flying in accordance with federal regulations, contract rules, crew-member qualifications and established company policy and procedure.
• Confirm monthly schedule integrity by processing flight crew member requests, leave of absence coding and required training events.
• Utilize multiple and varied software systems to complete assigned tasks.
• Other duties as assigned by Crew Scheduling management. Houston Southwest Airport (FBO), Airport Operations Specialist Houston TX 05/23 – 10/23
• Offer great customer service to all pilots and crew members.
• Handle all ground operations
• Tow aircrafts to and from the hangers
• Fuel aircrafts and aircraft rental services
• (FOD) check daily
• Meet all requirements of 14 CFR Part 139.321
CONTACT
************@*****.***
Houston, TX 77047
SKILLS/QUALIFICATIONS/
ACCOMPLISHMENTS
• MS Office
• Excellent Customer Service Skills
• Excellent Communication and
Writing skills.
• Basic Knowledge of Airline
Metrics
• Manage repetitive tasks quickly
and effectively.
• Upbeat and Positive Personality
• Ability to make decisions in an
ambiguous environment.
• Work well independently as well
as in a team environment in a
professional manner.
• Identifies project, analysis
opportunities, and can prioritize
in context of other work.
• Creative Problem Solving
STUDENT ORGANIZATIONS
• AAAE-American Association
of Airport Executives
(Chapter President 23)
• OBAP- Organization of
Black Aerospace
Professionals
• WIA- Women in Aviation
Gainsborough Waste, Roll Off Driver
Houston, TX 03/2021-06/2022
• Pre-Trip and Post Trip Truck Daily.
• Pickup, drop off, and or swap containers
• Dumped waste in the landfill.
• Offer great customer service
Alamo Dorsett Concrete Company, Cement Mixer Driver Houston, TX 11/2019 - 06/2020
• Pre-Trip and Post Trip Cement Mixer Daily
• Drives truck safely to location for unloading.
• Drives truck under loading hopper to receive sand, gravel, cement, and water and starts mixer
• Cleans truck after delivery to prevent concrete from hardening in mixer and on truck
Adams Freight Handling, Inventory Clerk/Forklift Operator Houston, TX 03/2018 - 08/2018
• Inspected shipments to ensure correct order fulfillment.
• Examined shipment contents and compared with records, such as invoices, or orders, to verify accuracy.
• Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other lifting devices. References available upon request.
EDUCATION AND TRAINING
Texas Southern University
B.S. in Aviation Science
Management (Graduated)
August 2019-December 2023
Jack Yates High School
Diploma, Graduated 2009
J
.
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