Social Media Customer Service

DESI MARTINEZ

**********@*****.*** 956-***-**** Weslaco, TX 78599

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Skills

Sermon Preparation

Small Group Facilitation

Biblical Knowledge

Social Media Engagement

Facility Management

Discipleship

Staff Leadership

Crisis Management

Organizational Leadership

Leadership Development

Operations Management

Public Speaking

Experience

Church Of The Living Word Weslaco, TX

Associate Pastor

01/2020 - 04/2024

Organized and led bible study classes for members of the church congregation.

Provided spiritual guidance to individuals in need.

Provided opportunities for fellowship among members of the congregation.

Assisted in developing strategies for promoting church membership growth.

Visited homebound members regularly to provide emotional support and spiritual encouragement.

Performed baptisms, weddings, funerals and other sacraments according to the denomination's guidelines.

Conducted weekly worship services, including preaching and delivering sermons.

Provided counseling services to those struggling with personal issues or life challenges.

Collaborated with church staff on fundraising events and activities.

Served as a mentor for younger congregants who were seeking spiritual direction.

Participated in outreach ministry events within the local area.

Visited, counseled, and prayed with church members to provide pastoral care.

Optimized church committee functions clarifying goals and delegating tasks.

Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.

Reached out to unchurched, new residents or inactive church members.

Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.

Preached and ministered to members and congregation through multiple avenues of communication.

Managed all aspects of ministry.

Instructed and guided individuals converting to new faith in Jesus Christ.

Oversaw building management, supplies orders and facility repairs.

Small Fry's Pharmacy Harlingen, TX

Pharmacy Technician

01/2000 - 12/2019

Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Collaborated with other healthcare professionals to ensure optimal patient care.

Provided customer service to patients by answering questions about medications and health-related topics.

Assisted pharmacists in filling prescriptions accurately and efficiently.

Organized work areas so that everything was easily accessible when needed.

Restocked shelves with new supplies of medications as needed.

Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Assisted in training new employees on pharmacy procedures.

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Received payment from customers and processed credit card transactions when necessary.

Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Verified accuracy of medication labels before they were dispensed to customers.

Provided exceptional customer service, addressing patient questions and concerns with empathy.

Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.

Merchandising Solutions McAllen, TX

Merchandiser

01/1999 - 01/2000

Participated in weekly meetings regarding upcoming promotions or changes in product lines.

Conducted regular inventory checks to maintain accurate stock levels.

Performed regular price checks on select items throughout the store location.

Organized displays according to company standards and specifications to capture customer interest and drive revenue growth.

Assisted customers with locating desired items within store locations.

Maintained a clean and organized work environment at all times.

Printed labels and tags for for-sale merchandise.

Cleaned and organized display cases, shelves and aisles.

Academy Sports Outdoors Pharr, TX

Customer Sales and Service Expert

01/1996 - 12/1998

Provided exemplary customer service to ensure satisfaction.

Greeted customers and provided exceptional customer service.

Assisted customers with product selection, queries, and complaints.

Provided accurate information on products and services to customers.

Created reports detailing daily sales activity for review by management.

Attended weekly team meetings to discuss new strategies for increasing sales volume.

Ensured compliance with safety regulations at all times.

Maintained a clean work area by organizing shelves and removing outdated products from the display case.

Education and Training

TMP Bible School Harlingen

Certification in Biblical Studies

07/2001

San Antonio College of Medical & Dental Assistant McAllen, TX

Vocational in Pharmacy Technician

05/1999

Edcouch-Elsa High School Edcouch, TX

High School Diploma

06/1994

Languages

English:

Full Professional

Spanish:

Professional

Activities and Honors

Avid reader

Worship leader

References

References available upon request.

Contact this candidate