Customer Service Retail Pharmacy
Resume:
VANESSA MULLINS
S U MMARY
Goal-oriented Pharmacist Manager providing over sixteen years of experience of various pharmacy services in a retail pharmacy setting. Areas of expertise include customer service and immunizations. A professional, hardworking and reliable individual with a track record of providing excellent customer service in a high-volume facility.
E X P E R I E N C E
Retail Pharmacy Manager
THOMPSON DRUG ANNVILLE Annville, KY April 2022 - Current Pharmacist
Walmart Barbourville, KY July 2015 - April 2022 Administered vaccines to immunize patients against communicable diseases. Improved organization and supply management policies for medicines and materials.
Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
Trained pharmacy interns and newly hired technicians. Analyzed prescribing trends to monitor compliance and prevent excessive usage. Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
Trained individuals in how to use devices to promote optimal medical support. Informed patients and patrons about flu, DTaP and HPV vaccines. Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
Mitigated regulatory risks by coordinating audits to comply with protocols. Ordered supplies needed for pharmacy and kept tabs on inventory levels. Communicated with patients with compassion while keeping medical information private.
Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests. Oversaw work activities, performance and service quality of pharmacy staff. Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Solicited medical history information from patients to provide best and most effective medical advice.
Monitored medication inventory levels and kept detailed documentation in company software.
Compounded, packaged, labeled and dispensed medications. Established clear and effective customer service policies to increase satisfaction S K I L L S
Immunization Administration
Vendor Negotiations
Pharmacy marketing and
promotions
Insurance Billing
Insurance Verification
Retail pharmacy operations
Patient Care and Education
Patient Counseling
Prescription refilling
Employee Performance Evaluations
Employee Supervision
Employee Work Scheduling
Staff Supervision
Patient Safety
Drug Inventory Management
Verbal and Written Communication
C O N T A C T
VANESSAANNMULLINS@GMAIL.C
OM
LONDON, KY 40744
E D U C A T I O N A N D
T R A I N I N G
Doctor of Pharmacy
Pharmacy
Medical University of South Carolina,
Charleston, SC
May 2008
Bachelor of Applied Science
Pharmacy (Pre-Pharmacy)
Alice Lloyd College, Pippa Passes, KY
May 2003
High School Diploma
Clay County High School, Manchester,
KY
May 1999
Retail Pharmacy Manager
Walgreens Barbourville, KY June 2010 - July 2015 and pharmacy loyalty.
Checked prescriptions for proper contents and labeling. Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols. Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
Recommended over-the-counter medications for patients after assessing symptoms.
Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
Promoted health and well-being of patients by administering flu immunizations. Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Maintained confidential financial and patient information to reduce risk of data breaches.
Answered patient questions and data requests.
Supervised staff of six and motivated top performance against pharmacy objectives.
Prepared medications based on physician orders.
Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
Stocked, labeled and delivered medications to patients and caregivers. Analyzed prescribing trends to monitor compliance and prevent excessive usage. Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests. Detected and reported therapeutic incompatibilities. Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Maintained compliance with state and federal drug laws. Administered flu immunizations to patients to prevent illness and promote well-being.
Reviewed packages and medication bottles for proper labeling before distributing to patients.
Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations. Analyzed prescribing trends to monitor compliance and prevent excessive usage. Improved organization and supply management policies for medicines and materials.
Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Administered vaccines to immunize patients against communicable diseases. Trained pharmacy interns and newly hired technicians. Solicited medical history information from patients to provide best and most effective medical advice.
Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests. Ordered supplies needed for pharmacy and kept tabs on inventory levels. Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
Informed patients and patrons about flu, DTaP and HPV vaccines. Oversaw work activities, performance and service quality of pharmacy staff. Mitigated regulatory risks by coordinating audits to comply with protocols. Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Managed weekly schedules and requests for leave.
Worked closely with store manager to maintain day-to-day operations. Communicated with patients with compassion while keeping medical information private.
R E F E R E N C E S
References available upon request.
Contact this candidate