Customer Service Support

EKEZIE CHINELO

Ottawa, Ontario 613-***-**** *******.******@*****.***

Summary

Dedicated customer service professional with a background in healthcare, public health, and client-centered support. Experienced in delivering exceptional customer service, managing client communications, and improving customer satisfaction through problem-solving and efficient teamwork. Proficient in handling high-volume client interactions, data management, and ensuring protocol compliance. Adept at balancing multiple tasks in fast-paced environments while focusing strongly on quality and client experience.

Skills

Technical Skills:

Advanced MS Office Suite (Excel, Word, PowerPoint)

Data Entry and Management

CRM Systems and Customer Support Tools

Report Writing and Documentation

Client Case Management

Program Policy Compliance

Soft Skills:

Excellent Communication Skills (Verbal & Written)

High Attention to Detail

Problem-solving and Critical Thinking

Ability to Manage High-Volume Workload

Strong Teamwork and Collaboration

Time Management and Prioritization

Conflict Resolution and Client Support

Experience

Social Care Worker

Choice Care Group – Oxford, United Kingdom 11/2023 - 05/2024

Delivered person-centered care and support to 8 clients daily, achieving a 95% client satisfaction rate.

Managed client communications and provided emotional support, improving self-advocacy by 25%.

Coordinated with multidisciplinary teams to reduce service gaps by 15%, ensuring timely service delivery.

Developed personalized care plans, increasing client outcomes by 20%.

Facilitated goal-setting sessions, enhancing client progress tracking and success rates.

Customer Service Representative

SUPERDRY – Oxford, United Kingdom 10/2022 - 09/2023

Delivered high-quality customer support to over 55 clients daily, achieving a 25% increase in client satisfaction.

Resolved customer issues quickly and efficiently, maintaining a 96% data accuracy rate in customer records.

Developed and implemented enhanced inventory tracking procedures, increasing stock accuracy by 20%.

Collaborated with teams to streamline customer service protocols, resulting in more efficient service delivery.

Handled high-volume inquiries while maintaining a calm and professional demeanor, ensuring positive client experiences.

Medical Intern

University of Abuja Teaching Hospital – Abuja, Nigeria 10/2020 - 10/2021

Assisted in patient care by managing client communications, history-taking, and resolving patient concerns.

Applied problem-solving skills to deliver patient-centered solutions, improving patient adherence to treatment.

Collaborated with healthcare teams to ensure timely and accurate care, enhancing patient satisfaction by 90%.

Provided patient education, addressing concerns and improving patient understanding of treatments.

Case Officer

FCT Sexual and Gender-Based Violence Response Team – Abuja, Nigeria 09/2019 - 09/2020

Managed sensitive client communications, providing support to victims and families while maintaining confidentiality.

Coordinated with law enforcement and social services to streamline case management and improve response times.

Conducted outreach programs, raising awareness and providing education on critical issues, increasing community engagement.

Developed tailored support plans for survivors, enhancing access to necessary resources and support systems.

Education and Training

Master of Public Health (MPH)

Oxford Brookes University – United Kingdom

Doctor of Medicine (MBBS)

Lviv National Medical University – Ukraine

Certifications

Medical and Dental Council of Nigeria, 2020

Areas of Expertise

Customer Service Client Support CRM Systems Data Entry & Management Problem-solving Communication Team Collaboration Client Satisfaction Policy Compliance Conflict Resolution

Key Achievements

Achieved a 25% increase in customer satisfaction by optimizing service protocols in a fast-paced retail environment.

Maintained a 96% accuracy rate in data management, ensuring the integrity and accuracy of client information.

Improved inventory accuracy by 20% through enhanced data tracking and collaboration with cross-functional teams.

Provided tailored support to vulnerable clients, resolving issues efficiently while ensuring compliance with confidentiality policies.

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