Customer Service Experience

Rod'Trell Richardson

(Local to Florence, SC *****, Availability to start ASAP)

Summary:

● Rod’trell is an experienced individual who Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

● Efficiently processes updated client information and payments into the database.

● Delivering sales, customer experience, merchandising, visual, and operational expectations.

● Maintains an awareness of all product knowledge, and current or upcoming product and trends.

● Ability to learn and share expertise of products and trends to fit customer’s needs. Skills:

● Customer Service (7 years)

● Retail Management (4 years)

● Key Holder (2 years)

● Inventory (4 years)

● Training (3 years)

● Scheduling (3 years)

● Payroll (3 years)

● Inventory Management (3 years)

● Team Building (2 years)

● Word (10+ years)

● Retail sales (5 years)

● Microsoft Word (10+ years)

● Operations (3 years)

● Administrative Assistant (4 years)

● Receptionist (1 years)

● Telecommunication

● Microsoft Outlook

● Accounting

● Pricing

● Management

Education:

● Bachelor’s Degree, Business Administration, Voorhees College, Denmark, SC 2013

● H.S Diploma, General Studies, Seventy-First High School, Fayetteville, NC 2008 Experience:

Target Distribution Center, Lugoff, SC Sept. 2024 – June 2024 Warehouse/Outbound

Responsibilities:

● Collecting merchandise from the distribution center and safely transporting materials to the shipping bay.

● Receiving and documenting merchandise for delivery or return.

● Keeping an inventory of all merchandise entering or exiting the warehouse, identifying any missing, lost or damaged materials and immediately notify the supervisor.

● Ensuring that all the merchandise is safely and securely packed and labeled for shipping.

● Managing all merchandise with appropriate care.

● Assisting with training of newly employed workers. Hilton Hotel & Resort, Florence, SC Apr 2022 – Apr 2023 Front Desk Recept.

Responsibilities:

● Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

● Efficiently processes updated client information and payments into the database.

● Ability to multitask effectively in a fast-paced environment.

● Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.

● Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times. Ollie’s Bargain Outlet, Florence, SC Oct. 2018 – Feb. 2020 Supervisor

Responsibilities:

● Accomplishes department objectives by supervising staff and organizing and monitoring work processes.

● Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

● Conducts training.

● Implements and enforces systems, policies, and procedures.

● Provides quality service by enforcing quality and customer service standards. Footlocker, Florence, SC June 2017 – June 2018

Assistant Manager

Responsibilities:

● Coaching, motivating the employees to drive sales that deliver exceptional customer service.

● Act as a partner between customers, sales associates and leadership.

● Delivering sales, customer experience, merchandising, visual, and operational expectations.

● Maintains an awareness of all product knowledge, and current or upcoming product and trends.

● Ability to learn and share expertise of products and trends to fit customer’s needs. Kids Footlocker, Florence, SC Jun 2016 – Jun 2017

Key Holder

Responsibilities:

● Ensuring high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service.

● Uphold the quality and productivity of every aspect of your store.

● Motivated to achieve great results because of one’s enthusiasm from interacting with customers and athletic products.

● Maintaining personal and productivity goals.

● Contributes to a positive and inclusive work environment. Footaction, Florence, SC Nov 2015 – Jun 2016

Stocker

Responsibilities:

● Learning and operating cash register systems.

● Assisting customers with sales.

● Stocking and organizing shelves and out front where the merchandise were.

● Answering questions about company policies, merchandise, and services.

● Prepares merchandise to go out onto the sales floor, including display shoes.

● Maintains a clean, organized and efficient stockroom while adhering to company standards and safety requirements.

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