Director of Information Technology
Resume:
David M. Allen, MBA
INFORMATION TECHNOLOGY VICE PRESIDENT / CIO / DIRECTOR
Application Development, Infrastructure, Security & Architecture Executive Profile
Seasoned IT innovator experienced in managing application development and systems infrastructure with organizations of various sizes. A leader with exceptional relationship building skills and an accomplished technical authority with experience, knowledge, and drive. A track record of consistently increasing efficiency, delivering exceptional products and services, and maximizing the business value of IT. Core strengths include:
Strategic Planning Leadership / Teambuilding M&A Due Diligence
ROI Analysis / Budgeting Hiring / Training / Mentoring Cloud Computing / SaaS
Salesforce/CRM, Dev & Sup SOX / PCI Compliance Change / Config. / Service Mgt.
Project / Program Mgt. Release Management Datacenter Consolidation
IT Portfolio Management Vendor Management DC On-Premise / Co-Location
ITIL, Agile Scrum, SDLC, XP Virtualization – VMWare, Xen Oracle Applications & SAP ERP
.NET, C#, Java, J2EE, LAMP Wintel / Unix / SAN / NAS WMS Koerber Highjump, Dev/Sup Professional Experience & Achievements
Hellofresh North America – (Phoenix, Arizona)
Senior Manager. Support & Services, Fulfillment Technology 2022 – Current Managing a team of highly skilled software engineers and industrial engineers in a dynamic and ‘Speed & Agility’ focused environment.
Leading a team of three managers along with their teams of local site WMS Analysts (Superusers) to provide exceptional support of the WMS Highjump utilized at all HelloFresh 24/7 facilities across North America. The analyst team also provides QA testing for all enhancements made to the product and of changes made for bugs.
Successfully launched Highjump WMS at multiple Fulfillment sites across North America. The launch manager and team of WMS Analysts provides extended multi-shift hyper care support during major launches.
Delivering Data Analytics / Reporting products using Snowflake / Grafana / Tableau.
Managing multiple vendor relationships required for the hosted SaaS Koerber Highjump environment utilized by Hellofresh.
Outlook Technologies, Inc. – (Phoenix, Arizona)
Director and Founder 1999 – 2022
Managed outsourced IT projects and senior technology engineers providing consulting services to Outlook clients. Led 25 Outlook employees and contractors. Responsible for business and client development. Clients include: State of Arizona, City of Phoenix, Tokyo Electron of Arizona, and Salt River Pima-Maricopa Indian Community.
Leading numerous projects in networked storage, network architecture, security and web application development.
Delivering strategic business analysis and strategy development to Outlook Technologies clients to align their use of technology with their business goals.
Delivering consistent and effective IT services to Outlook Technologies clients using project and IT management skills and techniques.
David M. Allen, MBA
15234 South 17th Avenue Phoenix, Arizona 85045 ***********@**.*** (mobile) 602-***-**** Page 2 of 3
Vistar Corporation – (Chandler, Arizona) – A Performance Food Group Company Director of IT / CIO – Vistar IT Operations 2010 – 2020 Overall CIO responsibilities for division of national distribution company with multiple warehouse locations. Responsible for IT development, infrastructure and support staff. Supporting and enhancing internally developed Enterprise Resource Planning (ERP) package that runs all functions of the business.
Utilization of extensive business acumen to build partnerships with the executives on key business strategies.
Implementing transformational warehouse automation (WMS) into 23 company warehouses to significantly improve speed of operational processes and open additional market channels for the business to capture.
Manage team of developers supporting corporate applications, including ERP, Salesforce, and mobile apps.
Championing corporate migration to Agile Scrum development, iterative quality system engineering and continual improvement practices. Significantly improved IT focus on most important business objectives and needs.
Improved IT service management practices through adoption of ITIL practices using ITSM cloud-based tools. Focus on improving customer service and satisfaction while standardizing services and architecture.
Produce and maintain an organization wide IT roadmap that guides integration and development efforts of the IT organization. Also, utilize organizational change management to facilitate the adoption of change.
Supporting companies M&A strategy, aggressively assimilating companies acquired by PFG to company standard infrastructure and ERP systems.
Integrating cloud-base services as appropriate. Including, migration of company communications (Email, IM and document management) to cloud based Microsoft Office 365 and Teams.
Incorporated improved disaster recovery capabilities into architecture planning and roadmap initiatives. American Traffic Solutions, Inc. – (Scottsdale, Arizona) Director, IT Infrastructure 2009 – 2010
Managed IT Infrastructure staff of 8 direct reports and 29 indirect reports. Overall responsibility included corporate data center management, IT service desk (internal and external customers), server administration (Wintel and Unix/Linux), data storage management, data network, telecommunications, information security, vendor / contract management, support of corporate call center and national field services.
Led initiative to build new corporate data center and consolidate multiple sites into new center.
Directed the corporate implementation and migration onto Exchange 2007 email platform.
Directed the implementation and migration to new VMware vSphere 4 environment.
Implemented corporate ITIL (v3) program beginning with Change Management process.
Led evaluation of service management software for corporate initiative to consolidate numerous helpdesk databases being used by IT and field services.
ON Semiconductors, Inc. – (Phoenix, Arizona)
Manager, IT, Global Infrastructure Services 2005 – 2009 Led vendor management of outsourced infrastructure services, including co-located datacenter and network / telecommunication services. Budget Responsibilities: Expense $11.7M; Global IT Capital $9.6M. Managed infrastructure processes and resources for asset, contract and business management. Responsible for global IT procurement and liaison to global supply chain office (GSCO). Responsible for global IT continual process improvement program.
Reengineered corporate change process for all global production information systems and significantly improved communication/coordination with outsourced service provider, HP.
Implemented global ITIL (v3) program for improved IT service management.
Delivered a streamlined corporate IT equipment and services procurement process.
Developed and maintained architecture strategy and technology roadmaps
Extending corporate best practices globally to more effectively manage all Enterprise IT resources including design and manufacturing facilities in US, Europe and Asia. David M. Allen, MBA
15234 South 17th Avenue Phoenix, Arizona 85045 ***********@**.*** (mobile) 602-***-**** Page 3 of 3
Avnet, Inc. – (Tempe, Arizona)
Enterprise Architecture, Global IT Services 2004 – 2005 Established and implemented an Enterprise Architecture program for the global IT department.
Coordinated documentation of existing enterprise architecture, designed target architecture and implemented programs and process to keep the architecture up-to-date.
Led and facilitated Domain Expert teams which had responsibility of documenting and maintaining corporate IT standards for a broad range of technologies subjects.
Championed the implementation of a Service Management focus for providing IT services, based on the use of IT Infrastructure Library (ITIL) best practices. Initial focus being on Change Management.
Analyzed existing global corporate change and configuration management practices and tools. Reengineered these systems to provide a single streamlined process and tool using ITIL practices. Central Newspapers, Inc. – (Phoenix, Arizona)
Director, IT 1997 – 1999
Managed overall IT operations (Divisional CIO) for the corporation’s largest subsidiaries (Arizona Republic & Indianapolis Star). Led 118-person IT department. Reduced overall IT costs by 8% from a $20 Million budget.
Established a corporate Project Office for all project management operations.
Led the transition to a corporate IT shared service bureau. Utilized existing staff to support other Central Newspapers subsidiaries, while lowering costs and maintaining a high level of customer service.
Significantly improved help desk operations through staff upgrades and implementation of Remedy software with the eventual goal of consolidating into a corporate-wide help desk.
Directed the successful implementation of Oracle ERP Applications for Phoenix and Indianapolis Newspapers. Eli Lilly and Company, Inc. – (Indianapolis, Indiana) IT Business Analyst 1989 – 1997
Eli Lilly is a global pharmaceutical manufacturing company with 65,000 employees in 128 countries globally. Various Positions including Business Integrator, Project Leader, Technical Architect and Security Systems Analyst. Significant project involvement in Global Financial Consolidation Reengineering project for 128 affiliates around the world. Education
Master of Business Administration (MBA)
Butler University – (Indianapolis, Indiana) – 1995 Bachelor of Science (B.S.) in Computer Technology
Purdue University – (Indianapolis, Indiana) – 1989 Certification
Certified Scrum Master / ITIL Foundation v3 / ISO 20001 Available to travel and for relocation. http://www.linkedin.com/pub/david-allen/7/502/764
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