Call Center Team Member
Resume:
ELVIRA ELIZABETH
GUERRA
**.******@*******.***
EDCOUCH, TX 78538
SUMMARY
Hardworking, reliable individual who is passionate in learning fast and willing to be successful in life. Very supportive in supporting company staff, office personnel and customer needs. Insightful and productive team member with active communication skills.
SKILLS
Strong interpersonal skills
Dedicated team player
Self-starter
Professional and mature
Work ethic
Fluent in Spanish
Advanced MS Office Suite knowledge
EXPERIENCE
CALL CENTER REPRESANTITIVE 03-01-2022 – 03-31-2023
MAXIMUS LLC – Edinburg, Texas
Customer Care Services
Third party for TEXAS HEALTH AND HUMAN SERVICES
Validated clients before giving them case information.
Provided information on cases if they were denied, approved, pending status of their SNAP, TANF, MEDICAID or MEPD applications.
Handled average call time, wrap up time, and was punctual to work.
Maintained organized filing system of paper and electronic documents.
Coordinated communications, taking calls, responding to emails.
Assisted trainings regarding how to improve customer services, avoid any HIPPA situations that can lead to a HIPPA.
SECRETARY 08/2021 to 02/2022
El Padrino Trucking LLC - Alamo, Texas
Assisted applicants on doing their applications.
Maintained organized filing system of paper and electronic documents.
Assisted with answering phones and filing paperwork.
Coordinated communications, taking calls, responding to emails, and interfacing with clients.
CONSTRUCTION SITE 03/2020 to 08/2020
Blattner Energy
Instalment of solar panels
Promoted to Secretary
Did Foreman Paperwork
Provide coworkers with tools, paperwork needed, water, ice.
On task of paperwork, and production made by each crew.
Michigan State University Identification & Recruit - Lansing, MI
Seasonal Work
Identified and Recruited Migrant families who worked in agriculture.
Provided supportive services (Food banks, GED classes, English classes, Legal Attorney advice for discrimination at work, labor work)
Attended Training Conference in Miami Florida
Purpose of the Migrant Identification and Recruitment Conference training was to know how and when to recruit migrant families, what services to provide and how to improve our way of assisting them and facilitating them with programs.
AGRICULTURAL FIELD WORKER 07/2017 to 10/2018
Evan and Laurie Farms - Gagetown, Michigan
Agricultural field worker (Migrant)
Cleaned Organic corn and bean fields.
Every summer since 2016 from May- August
July 2019-October 2019
FOOD SERVER 09/2015 to 12/2017
Aramark, Texas A&M International University - Laredo, TX
Server
Chick Fil A server
EDUCATION AND TRAINING
Texas A&M International University - Laredo, TX
Master's
Criminal Justice May 12, 2022
CARES ACT SCHOLARSHIP AWARD Recipient
3.4 GPA
Texas A&M International University - Laredo, TX
Bachelor of Arts
Criminal Justice Graduation, English Minor December 13, 2018
Major in Criminal Justice
Minor in English
First Time Generation Recipient Award
CAMP SCHOLARSHIP (College Assistance Migrant Program) Recipient
TAMIU Criminal Justice Association Member did community service (animal shelters, food banks, Washington Parade, Laredo Police Santa Drive, Webb County BEAR Drive, Laredo Criminal and Forensic Lab, Texas Ranger Forensic Investigation in Texas A& M International University)
Attended National Conference in Washington D.C presented a Juvenile Delinquency Presentation (2016)
Gained writing Skills Proper grammar Comprehensive skills,
TRiO Member did Community Service (Jalapeno Fest, Blood drives, food banks, Pillar (AIDS Program))
LANGUAGES
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
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