Customer Service Fine Wine

LYNDA K. HAYNES

*** ******* ****

Orangeburg, SC 29115

***********@*****.***

Cell: 360-***-****

PROFESSIONAL SUMMARY

Reliable and competent individual with a strong work ethic. Retired criminal Lawyer of 20 years with an 8-year Retail background with big box store but not limited to. Revitalize operations by optimizing procedures for Customer demands and market trends. Stay on top of day-day business focusing on guest needs with organized adaptable approach and excellent task prioritization skills.

SKILLS

Complaint resolution Refunds processing Cash counting

Performance improvement sales coaching Workflow management

Professional Experience

Costco /Charleston, SC 09/22 - Present

Fine Wine Specialist

Captured consistent customer sales with friendly, knowledgeable support.

Maintained customer satisfaction quickly re4solving issues and offering expert assistance.

Kept the wine department stocked with frequent resets.

Droved wine sales success by building displays and merchandising attractive arrangements.

Greeted customers and asked open-ended questions to assess their needs.

Recommended merchandise to suit customer budget and preferences.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Kept work and public areas neat and organized to maximize productivity and alleviate potential accidents while promoting a professional workspace.

Offered to assist with additional task to keep projects on-task and met tight deadlines.

Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Identified iss07ues and implemented prompt and successful solutions to eliminate backlog and maximize workflows.

Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Front-End Cashier 9/22-3-23

Responsibilities include but are not limited to counting money, upgrading members to executive level and ringing up members with their merchandise.

Costco/Charlottesville, VA

Wine Steward- Fine Wine Specialist 07/15-09/22

Opened Warehouse worked directly with wine buyers with the needs of the business as well as traveling to compare wine prices with other big box stores and grocery stores that carried the same product making sure we were not beat in price and stayed competitive. Responsible for day-to-day operations in the wine department keeping on top of the needs of business with a strong merchandising focus.

Education and Training

University of Phoenix –- BS Forensic Science 9/11-7/15

University of Virginia – JD Law 8/85-5/89

Juris Doctorate Concentration in Criminal with Defense focus

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University of North Carolina-- Bachelor of Business Administration 5/81-5/85

UNC Chapel Hill, North Carolina

References:

Available upon request

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