Customer Service Silver Spring
Resume:
Ibrahim Bangura
College park *****
******************@*****.***
Work Experience
Customer Service
Giant Food - Silver Spring, MD
May 2022 to September 2023
• Provide excellent, friendly and knowledgeable customer service. It is our job to make sure the customer
leave’s satisfied, so great customer service is a MUST.
• Follow all weights and measures procedures.
• Help customers select the best product for what they are making.
• Maintains orderly rotation of stock in the butcher's refrigerator and freezer.
• Takes instruction, direction, and follows procedures provided by our head butcher.
• Keep a clean and sanitary work station at all times.
Customer Service/Sales Representative
Shoe City - Silver Spring, MD
March 2021 to February 2022
• Greets customers and makes them feel comfortable
• Interacts with customers, offering assistance and responding to questions about products and
purchases
• Provides recommendations according to customer needs or preferences
• Locates merchandise for customers and places orders, where necessary
• Introduces promotions and new products to customers
• Operates cash register and handles cash payments and credit card processing
• Handles refunds, exchanges and returns
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales.
Stocker
Walgreens - Silver Spring, MD
December 2020 to February 2021
• Organize shelves
• Rotation with new dates
Customer Service
Office Depot - Silver Spring, MD
January 2020 to November 2020
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Cashier/Customer Service
Little Caesars Pizza - Silver Spring, MD
July 2018 to September 2019
• Process sales transactions
• Calculate the cost of products or services
• Accept payments
• Calculate and return change when required by the payment method
• Maintain adequate change denominations in the cash drawer and request additional change
• Answer customer questions about products or services
• Reconcile cash drawers and sales receipts
• Report issues with equipment
• Work as a team to meet store sales goals
• Handle customer complains
• Process layaways, returns and exchanges
• Maintain clean and tidy checkout area
• Assist in stocking and rotating merchandise
• Scan and bag items accurately and efficiently
• Stay up to date on merchandise promotions, advertisements and product information.
Education
High school diploma
Contact this candidate