Sales Representative Account Manager

ADRIEN BYRD

* ****** ** *********, ************* 01830 603-***-**** **********@*****.***

OBJECTIVE & SUMMARY OF QUALIFICATIONS

Seeking a Sales opportunity where I can utilize the full set of skills I’ve developed over the last ten years. I am looking to secure a lasting role within an organization driven by ambitious future goals. I am self-motivated, creative, flexible, highly accountable, and willing to take initiative. I focus on competence, obeying company rules and take ownership of my professional development. Excellent working alone and on a team. Constantly looking for ways to improve my work process, and the work environment of others through hard work, positivity, and an openness to regular, constant feedback. I communicate clearly, support my coworkers and believe strongly that I will compliment a company's culture and overall mission. WORK EXPERIENCE

Great Hill Consulting Group, Woburn, MA

Account Manager September 2023 - present

■ Territory B2B Outside Sales Conduct B2B top-down selling, pipeline management, new business development, product knowledge, and analytical problem-solving skills to handle accounts regarding product features, price points, logistics of delivery, and closing the sale Proactively respond and resolve service problems/complaints through negotiating skills, fact-finding, and attention to detail. Yelp, Inc., Phoenix AZ

Account Executive October 2019 - March 2021

■ Inside Sales Representative for Yelp Work directly with Small Business Owners to help them achieve their goals through Yelp’s various advertising programs Run the full sales cycle from prospecting to closing Educate them on Yelp's platform and develop Yelp Ad campaigns that will help them better connect with their customers to drive in-store Sales Developed and Implemented effective sales strategies to achieve the company’s sales targets

Gannett Co., Inc, Phoenix AZ

Customer Retention Specialist February 2018 - September 2019

Customer retention for USA Today/Gannett Publications Highest level of escalation management Engaged with customers to understand their needs and concerns, provided appropriate solutions to retain their business Reporting of communication notices to district departments and managers Data Entry Knowledge of products, guidelines, call rates, handle times, performance ratios, corporate procedure and CSC operating systems Sales/Negotiation Findlaw at Synergy Solutions, Phoenix, AZ

Outbound Sales Representative September 2016 – December 2017

B2B Outbound/Inbound sales and appointment setting Performed marketing for Westlaw, Thomson Reuters Identifying and reaching out to potential law firm clients to promote FindLaw’s services and generate sales leads Responsible for multiple sales rep calendars and lead maintenance Navigated the complex infrastructure of Lawyer scheduling and law firm administration Tracking progress, and reporting sales metrics to management

Other Applicable Experience

Kitchen Manager/Cook at Wing Itz, Hampton, NH, December 2021 – July 2023

Bartender at Misto, Kittery, ME, June 2021 – December 2021

Assistant Administrator part-time at ABBA Behavioral Health, LLC, Peoria, AZ, January 2021 – June 2021

Sales Rep part-time at Direct Fairways, Tempe, AZ, Oct. 2017 – Feb 2018 EDUCATION

Great Bay Community College, Newington, NH – Business Management August 2013 – May 2014

REFERENCES

Sebastian Carden, Senior Enterprise Sales Director, Yelp – 706-***-****

Alex Rodriguez, Supervisor, USA Today/Gannett – 502-***-****

Derek Fisher, Owner, Wing Itz – 603-***-****

Oliver Gray, Co-Owner, Misto! – 207-***-****

Melody Baynes, Administrator, ABBA Behavioral Health, LLC – 602-***-**** 2

Skills

● Saas Sales

● Databases

● Conflict Management

● Budgeting

● Salesforce

● Management

● Customer Service

● Supervising Experience

● Sales and Negotiation

● Administrative Support

● Leadership

● Organizational skills

● Time Management

● Teamwork

● Student-Athlete

3

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