Customer Service Call Center

AA

ANA AYALA

***********@*****.*** 661-***-**** Shafter, CA 93263

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Appointment confirmation

Office Organization

Mail Sorting

Customer Service

Filing

Team Collaboration

Fluent in Spanish

Telephone Etiquette

Self-employed Shafter, California

Nail Technician

05/2011 - Current

Provided manicures, pedicures and nail treatments to clients. Demonstrated knowledge of all products and services offered in the salon. Cleaned and sterilized tools and work areas between customers. Performed administrative duties such as scheduling appointments and taking payments from customers.

ACS Services Bakersfield, California

Call Center Representative

12/2006 - 08/2007

Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Developed effective working relationships with team members across multiple departments.

Attended regular training sessions on updates and changes within the industry or organization.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships. Paradise Bakersfield, California

Salon Manager

01/2004 - 09/2005

Managed daily salon operations, including scheduling appointments, customer service, and staff management.

Organized promotional events to attract new customers and increase sales. Developed policies and procedures to ensure customer satisfaction and safety standards were met.

Albertsons Bakersfield

Grocery Bagger

05/2003 - 12/2003

Greeted customers and provided assistance with bagging groceries. Assisted in stocking shelves and organizing displays of products. Scanned items at the register, accepted payments, and gave change to customers.

Offered carry out services to customers when needed, loading purchased items into their cars safely and securely.

Summary

Skills

Experience

Maintained cleanliness of work area throughout shift by sweeping floors, wiping down counters, and disposing of trash properly. Discovery independent school

Bakersfield, California

Front Desk Receptionist

08/2000 - 05/2002

Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Assisted with scheduling appointments for clients and visitors. Provided administrative support such as filing documents, photocopying and scanning materials.

Lyles College of Beauty Bakersfield, CA

Cosmetology

06/2003

Shafter High School Shafter, CA

High School Diploma

06/2003

Bakersfield College Bakersfield, CA

Some College (No Degree) in Business Administration And Management Education and Training

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