Customer Service Training Development

Shawnia Purnell

Experienced Lead/Trainer with a strong

background in Team Management and

Training Development

Seeking to leverage my experience in team leadership, training development, and customer service to

effectively fulfill the Lead/Trainer position. I bring a strong understanding of implementing company policies and procedures, and a passion for driving team

efficiency and performance.

****************@*****.***

Work Experience

Lead/Trainer

Skycafe

February 2022 - April 2024 • Atlanta, GA

- Led and trained a diverse team of employees, ensuring high performance and strict adherence to company standards. - Developed and implemented comprehensive training programs to enhance team skills and efficiency, focusing on areas such as safety compliance and customer service. - Monitored team performance, providing regular coaching and feedback to drive continuous improvement. Driver

Gate Gourmet

March 2017 - January 2021

- Safely transported goods and passengers to and from the airport, demonstrating strong time management skills and commitment to safety compliance. - Maintained vehicle cleanliness and performed routine maintenance checks, ensuring safe and efficient operations. - Coordinated with dispatchers, showcasing effective communication and team management skills.

Education

South Philadelphia high school

High School, Diploma

September 1988 - June 1990 • Philadelphia, PA

Licenses and Certifications

Philadelphia Nursing School

Nurse aid

May 1994

- Provided comprehensive care for elderly individuals, including cooking, cleaning, and driving them to appointments. - Demonstrated strong skills in safe food handling, persuasive speaking, and emergency response. - Developed a deep understanding of the needs and challenges of elderly care, and committed to providing high-quality service. Skills

Team Management Emergency Response Customer Service Time Management ELearning Coaching Company Policies and Procedures Team Leadership Passionate Stocking Inventory Training Development Student Teaching Experience Persuasive Speaking Safety Compliance Safe Food Handling

Volunteering

Baptist church

Voluntary help the needy

October 2010 - Present • Atlanta, GA

Voluntary help feed the needy gave out food, clothes, shoes, personal hygiene supplies

Contact this candidate