Customer Service Representative
Resume:
LINDA M. LEMA
Derby, Connecticut 06418
********@*****.***
SUMMARY OF QUALIFICATIONS:
More than 25 years’ experience in the customer service industry providing a strong ability to communicate (bi-lingual) with providers, clients, and staff to resolve all issues.
Demonstrates a positive attitude in the workplace through accountability, compassion, integrity, and respect to management, staff, and clientel.
Enthusiastic and energetic employee who communicates effectively and develops creative solutions to problems, issues, and challenges.
PROFESSIONAL EXPERIENCE:
Key Bank, Woodbridge, CT October 2019 to Present
Position: TELLER
Fully versed in all facets of Customer Service, sales, vault, and teller processes PRIME BANK, Orange, CT October 2008 to May 2018
Position: OperaCons Manager Assistant, Customer Service Representative, Loan Administrator, Teller Supervisor, Head Teller and Teller Trainer
Premier Customer Service including resolved issues with customers and Sales, opened New Accounts, processed overdrafts, and night deposits
Oversaw all Teller transactions including managing safety deposit boxes
Managed loans including preparation of loan reports and documents
Prepared and process international and domestic wires
Handled Account Payables, inventory control and ordering, and coordinated the armored cash transport
Attended in-house compliance seminars on banking process, including customer privacy NEW ALLIANCE BANK, Orange, CT 1995 to 2008
Position: Customer Service Representative, Head Teller, Senior Teller, and Teller Trainer
Opened new accounts, resolve issues, inquiries, rebates, jumbo and certificate renewals
Answered telephones, send daily reports, sales, and wires
Assisted tellers with all teller functions
Managed various banking process including loan applications, vaults, and ATM balancing
EDUCATIONAL EXPERIENCE:
1992 Graduate of Ansonia High School
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