Customer Service Ice Cream
Resume:
Thomas C. Saint Amour
Portland, MI 48875
Sales Leader, People builder.
I am a motivator and problem solver that likes to be challenged. Sales management, motivation, and Team building are my passion and customer service is a priority. I have consistently outperformed and trained and managed other high performers, to be their best and put customer needs first. Employment:
2018- Present Eby-Brown /Coremark /Pfg corp
Ypsilanti, Mi.
Retail Category Specialist
Consulted convenience stores and gas stations of all sizes to increase their sales and profit margin. We train store owners to maintain customer happiness, diversify store offerings, and grow sales orders. We supply all speedway and similar stores with all stock including food items, tobacco, and store supplies. I am frequently recognized as one of top sales and customer retention in the nation currently 31 out of 2500. 2016- Present The Chocolate Moose Ice Cream Factory Portland, Mi. Owner
Founded an ice cream parlor and restaurant, we also make and supply ice cream wholesale to other parlors. We have been chosen as people’s choice for 2017 and 4th best in the whole state 2019. Sales growth over 35% year over year. We were also voted best breakfast and have a large following from all over the state. 2015- 2018 Sun Homes Sunset Ridge Portland, Mi.
Maintenance Manager/Property co/manager
Maintain and repair homes, community amenities, and property improvements. Supervise maintenance staff, contractors, snow removal, community relations, and rule enforcement. We sold manufactured homes and grew the community from 190 to 500 homes. The property was well maintained and had it own water and waste facilities which we also maintained and passed every inspection. 2010- 2016 First Congregational Church Portland, Mi. Facilities Manager
Repair and keep facilities in operating condition. Due to heavy use of Church, Office Buildings, And Parsonage daily repair is sometimes needed as well as major repairs and general inspections. I worked with inspectors and church boards to get Repairs done on time and on budget.
2008- 2019 Old Skool Transportation Portland, Mi.
Executive Director
Operate a handicap bus line for city, school, and church needs. We are a non-profit company directed towards students, senior, and disabled riders, as well as church youth groups both public and private. I was responsible for contracts, sales, bus driving, maintenance, and equipment purchasing. We grew from one bus to eight buses and had sales of over a million a year.
2007-2009 O’Reilly-Murray’s Discount Auto Parts Lansing, MI Multi-Store Manager
Was responsible for all day to day operations including employee hiring and training, discipline, and scheduling. I increased commercial and retail auto parts sales. I was responsible for total profit and loss and balance sheet. The store had an increase in sales and profit, 16% for the current quarter and 8% for 2008. Commercial sales have increased 33%.
1996-2006 State Wide Steam Romulus, MI
Founder/General Manager
Conduct day to day operations for building and Restaurant Service Company Including; sales, service, payroll, maintaining equipment, problem solving, Maintaining / managing budget. Built and maintained service area through sales, quality service, and customer satisfaction. Currently, provide service to over 700 businesses. Company was sold in January of 2006; I still consult with the new owners. Company does commercial ventilation systems for restaurants and industrial settings. Company also has a carpet cleaning division. 1993-1996 Meijer, Inc. Southgate, MI
Grocery Co-Manager
Maintain grocery, dairy, deli, and frozen food departments. Resolve customer complaints. Provide training to new employees. Hire and discipline employees per union contract. I was responsible for approximately twenty-one employees. I was also the grocery manager responsible for most store grand openings. Education:
LCC Lansing, MI.
Education
THE CDL School
CDL Class A with all endorsements
Teaching Certificate
Monroe County Community College Monroe, MI
Accounting/Business Management
Specs Howard School
Communications
Huron High School New Boston, MI
Diploma – College Prep.
Community Involvement:
I am a Master Mason and a Shriner, as well as being active in my community. I volunteer for many local churches and organizations. Served for five years as the coordinator for a community wide free meal every Monday, serving 150+ people every week. My wife and I currently offer a free eater egg hunt for the community every year the Saturday before easter and we have 12000+ eggs and hundreds of kids
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