Supply Chain Customer Service

Abdoulaye Sylla

***** **** **** **,

Sandy, Utah, 84070

Email: **********@*****.***

Phones: 832-***-****

Summary:

Experienced in managing and supporting efficient liaison among internal customers, logistics partners, suppliers, and supply chain organization.

Continuously review routing, shipping schedule transportation mode, and other business rules, proposing and implementing changes to provide the optimum logistics solution with consideration of both service level and cost.

Provided global system solutions for business requirements in the functional SAP domain and ensured technical alignment to the functional operating model.

Professional Experience:

Tesla Inc, Draper, Salt Lake City, Utah

9/2024- Present

Senior French Administrator, Customer Service- Roadside Assistance – Canada Devices Capital Business

Provide Asset Management reports from the Installed Base to customers, Field Sales and internal employees upon request.

Understanding and use of the Model N contracting system to interpret Device Contracts.

Work closely with Device Inventory Specialist to assure orders are shipped according to customer implementation schedules and are for the correct version of device software Process orders for replacements and repairs initiated from Track wise Global or Service Requests.

Input orders for serialized monitoring equipment, Spare Parts & Invasive Monitoring equipment Assist AR with managing pricing inquiries and questions associated with Capital equipment and services.

Handle credits and replacements and returns for non-serialized forms sent through from Global Product Complaint.

Be able to come up with creative solutions for customers both internal and external with minimal supervision.

Take on special projects with little to no guidance and continually seek out process improvements.

Responsibility for Installed Base Account Ownership changes (aka Unit Transfers).

Partner with Logistics and delivery teams to incorporate exiting constraints into routing model, identify bottlenecks in advance, and deal with unexpected challenges as they arise.

Vallourec USA Corporation/ Robert Half International

08/2023 – January 2024

Logistics Consultant

Understand rail carrier requirements/regulations. Develop and maintain cost estimates, forecast, and cost models.

Perform inventory adjustments for inventories and balance prior to shipments including dispositions, adjustments, inspection). Reconcile production inventories

Work closely with Shipping and Contractor Supervisors for planning, execution, and issue resolution.

Record dunnage inventory, banding/clip inventory, crane inspection reports, vehicle checklists, and heavy equipment checklists daily. Record monthly used dunnage report.

Assist Shipping Team with all aspects of shipping and logistics. Support the business through a combination of data mining, data analysis, cost benefits analysis like trucker selections and/or problems analysis while executing daily operations.

Reconcile consignment inventories of dunnage and banding. Ensure accurate transaction in SAP especially GR, material transfer after customs clearance and follow up with invoicing with accounts payable team.

Performing transportation and distribution planning analysis and Cost tracking to identify area of for service improvements, cost optimization/reduction and process improvement

Amazon Retail Account Management, The Hague, Netherlands, Europe

03/2022 – 08/2023

Account Manager

Set Identify and support sellers to Launches and Amazon features adoption.

Set a strategic sales plan for our targets in line of Amazon strategic direction.

Maintain an accurate and robust pipeline and forecast for business opportunities.

Develop and manage the sales pipeline by engaging with the Amazon customers new market prospects, new partners.

Work closely with the customer base to ensure they are successful using our web services, making sure they have all the technical resources required to upload and update their catalog with their new products.

Develop performance goals and targets to achieve customer demand and ensure accuracy and quality.

Review and monitor Seller performance, provide consulting for Seller`s need and objectives.

Microsoft Houston, Direct Sales, Account Management

01/2022 – 04/2023

Senior Training Associate

Lead Microsoft technology training workshops sessions for large and small group of Enterprise.

Analyze technical integrations and invoices data and be able to effectively communicate issues and resolution paths to both tech and non-tech internal and external contact.

Proactively create a feedback loop back to the product and engineering teams to implement any changes that Amazon needs to support or improve our experience.

Develop and execute a comprehensive account/territory plan. Lead Microsoft Technology training workshops for large and small groups of Enterprises, Small, Medium, and Corporate.

Build training pipelines with the customers, help develop methods to meet or exceed goals.

Develop long-term strategic relationships with keys accounts. Help to develop methods to meet or exceed usage goals (Teams as platform, Power Platform, Modern Workplace,

Manage Create and articulate compelling value proposition. Help account team achieve account -specific targets.

Manage cross-functional projects against plans and objectives to meet commitments and goals.

Engage with enterprises, Small, Medium, and Corporate (SMC), small to medium business (SMS) ANS Education (EDU) customers to demonstrate how Microsoft Technology can enable digital transformations and increase functionality and efficiency or work, uses a fundamental understanding of customers’ business to engage them in discussion to identify opportunities in their work.

Schlumberger, Houston, TX, USA

08/2015 - 12/2020

Senior Global Logistics Specialist

Manage and support efficient liaison among internal customers, logistics partners, suppliers, and supply chain organization.

Provide training and support as required operational staff with GOLD procedures which include but not limited to order and shipment tracking, order status report usage, green light process update and change validation.

Continuously review routing, shipping schedule transportation mode, and other business rules, proposing and implementing changes to provide the optimum logistics solution with consideration of both service level and cost.

Maintain a current understanding of Trade Control and other regulation issues affecting the operations.

Run daily compliance report and provide findings to the Hub for cargo processing.

Provide service quality review report. Coordinate and assisting our Gold Finance team in invoicing and financial report for weekly operations. Managing all transportation invoices audit and approval process. Validating cost invoice

Managing all transportation invoices audit and approval process. Validating cost invoice and rejections. Participating and leading logistics projects, meetings and implementations with internal business partners, service platforms, customers and external providers.

Interfacing between Products Managers, transportation Management Operations and Procurement team to manage all transportation mode bulk, package lane from vendors to final destinations.

CH Robinson Worldwide, Houston, TX, USA

11/2014 - 08/2015

Global Forwarding Agent

Understand each assigned customer business model and competitive model advantages.

Building and coordinating LCL and FCL assembly shipments.

Collaborate with support staff, overseas office and other third party to ensure efficiency.

Maintain exemplary customer service and relationship development.

Prepare and review routine reports, customer records and shipment documentation.

Provide support (reporting, documentation, etc.) to Sales Executives and Account Managers as they prepare for business review.

Respond to customer inquiries and follow up with resolution.

Panalpina, Houston, TX, USA

06/2012 - 10/2014

Air/Ocean Export Coordinator

Book and coordinate shipment to/from the US

Ensure documents are compliant with governmental agencies.

Coordinate delivery documents to destination.

Serve as a liaison between the document-processing agent and the customer regarding all the shipment details.

Prepare monthly billing report for each customer.

Prepare bank draft for specific hazardous cargos.

TNT Global Express USA Inc, Houston, TX, USA

10/2009 - 06/2012

Air/Ocean Export Coordinator

Handling in bound calls from customers, providing rate quotes about different global products and services.

Tracking shipment around the globe to provide the life of the shipment and relate the proper information to the customer by understanding each status definition of the consignment.

Processing pending packages for clearance through customs and regulations.

Personalizing each call with the customer and building trust with each of them.

Handling tech-support products and scheduling appointments. Export documentation and coding.

Skills:

Microsoft Office Suite

SAP - FOS - AS400 - NAVISPHERE – GOLD- TABLEU

Quadrilingual:

English (speak-writing)

French (speak-writing)

Spanish (speak-writing)

Dutch (writing)

Education:

University of Houston / Houston Community College 2003 - 2007 - Majoring in Supply Chain

University of Paris, Paris, France: 1999 - 2002

Associate degree in Management, Logistics and Transportation.

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