Customer Service Order Entry
Resume:
Veronica Roblez
Dallas, TX *****
*********@*****.***
• More than 15 years successful experience in the customer service and support.
• Possess solid computer skills
• Excellent working and knowledge using Windows 11, Microsoft Excel, Microsoft Word, Power Point, 10key by touch, type 50wmp, quick books, SAP
• Excellent persuasion, analytical, decision making and problem-solving skills.
• A team player, and can manage multiple projects acknowledge as “ Total Quality Customer Service Professional”
• Bi-lingual English-Spanish(read/write)
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Admin /Customer Support Representative Order Entry /Production Scheduling Specialist/Freight Broker Specialist
Pre-Q Galgo Corp.-Dallas, TX
January 2010 to Present
• Answering high volume of incoming calls
• Receiving orders via email or verbal orders, entering orders into SAP system, confirming availability inventory per customers request and inform customer of any shortage on their orders.
• Checking customers account status if the account is past due. Prior to process the order for shipment.
• Contacting customer if the account is on hold for payment.
• Review orders and acknowledgements to match and release with no errors
• Processing all daily order and closing the orders with a commercial invoice for each customer’s order. Mail out or scan, send via email invoices for each order according to customer’s request.
• Scheduling daily manifest outgoing shipments
• Providing a daily Sales Report for Management
• Scheduling and negotiate rates for truckloads to be shipped out to different destinations throughout the United States
• Tracing all outgoing shipments to arrive on timely manner to their destination location. Share tracking information wills all customers.
Order Entry/ Production Scheduling Specialist / Quality Control Specialist (QC) Manpower Inc.-Dallas, TX
January 2008 to December 2010
• Entering orders into the Oracle program for 2 different Companies logging up to 40wmp with a max 50 lines per order.
• Contracting the companies to make corrections on the order to be released from hold, Using the fax system, email and phone.
• Scheduling productions for 4 different plants departments.
• Provided scheduling production orders for each plant. A max of 500 assembly list report.
• Providing a daily production report to management.
• Running a maintenance report daily for all orders to be QC and distribute the list to all QC Specialists.
• QC (Quality Control) all orders that have been submitted by Order Entry Department. Reviewed orders and acknowledgements to match up and release with no errors.
• Orders with errors placed and hold Order Entry Rep notified by via email.
• Corrected Orders were booked and progress for shipping status. Support Representative
Silver Leaf Resort Inc.-Dallas, TX
January 2005 to December 2008
• Answering high volume of direct inbound calls, Check Customers account distributed calls to the appropriate department
• Received via email from Collection Representative requesting the proper documentation for the customer.
• General office administered duties including scanning all documents to the system for future reference. All incoming mail for merchants and distributed to the appropriate departments. Skills
• Production Planning
• Oracle
• Order Entry
• Procurement
• SAP
• Administrative Experience
• Process Improvement
• 10 Key Data Entry
• Freight Experience
• QuickBooks
• Accounts Receivable
• Microsoft Excel
• Production Management
• Quality Control
• Logistics
• Research
• Manufacturing
• Office Management
• Quality Assurance
• Visual Basic
• MRP
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