Data Entry Service Representative

Melva Fields

(***) *** – ****

********.**@*****.***

CAREER MISSION: Customer Service Representative with 10+ years of experience in a retail environment. Strong communication and active skills. Proficient at data entry while utilizing Time Management Training Skills. Being hands on and handling merchandise/equipment with proficient training. Extensive multitasking skills using numerous computer software programs such as Microsoft Office and any online course or database system.

EDUCATION:

●Bryant & Stratton College, Virginia Beach, VA

Associate of Applied Science in Human Resources Anticipated graduation August 2019

●Everest Institute, Chesapeake, VA

Medical Administrative Assistant Diploma, June 2004

PROFESSIONAL EXPERIENCE:

Front End Merchandiser, Merchandising Solutions Group, May 2018 - Present

●Set-up products according to client’s specifications Monitor customer warehouse inventory levels and submit comprehensive inventory reports each week

●Collaborate with customers to create attractive sales floor displays and make sure that our product is prominently displayed

●Act as the liaison between customers and the company by addressing customer issues and solving customer problems

●Assist customers in creating an organized warehouse that allows for easier product accessibility

●Stock sales floor shelves for the customers who request additional inventory management assistance

Onsite Services Specialist, Ricoh, December 2014 - February 2018

●Ensured convenience copiers are working properly, checked for quality via daily inspections Looking for someone that is customer centric and team orientated

●Performed duties related to the shipping of materials

●Performed duties related to the receiving of materials

●Performed meeting room and conference room set ups

●Performed building occupant moves within assigned facilities

●Performed re-lamping and light maintenance duties as assigned

● Performed occasional cleaning duties as needed

●Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted

●Uses all copier equipment, calculator, fax machine, postage meter and some PC

●Performed filing duties, which may include 'purging' and archiving old documents

Shift Supervisor, 7Eleven, March 2011 - December 2014

●Ensure enough staffing levels to meet the needs of your franchisee’s guests

●Recruit, train and develop staff

●Develop strong vendor relations

●Maintain a clean, properly stocked and merchandised store

●Promote 7-Eleven to your guests and community

●Maximize sales and profits

●Identify and resolve sales obstacles

●Manage and maintain proper inventory levels and controls

References Available Upon Request.

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