Customer Service Technical Support
Resume:
Christina Williams
Looking for Remote, Full-time, and or Customer Service positions
Lawrenceville, GA 30046
********************@*****.***
Hard working and client-centric Customer Service Professional with 5+ years of experience in order shipping and receiving, merchandising and order picking. Skilled in customer service, customer and technical support, and inventory control. Proficient in material handling, software troubleshooting and communicating with clients and staff.
Authorized to work in the US for any employer
Work Experience
Personal Digital Shopper
Walamrt
Present
Achievements
• Provided high- quality customer service to instore customers by answering questions about the company merchandise and processing fulfillments orders for online inquires, increasing customer satisfaction rates by 3%.
• Contributed to department's ability to consistently meet and maintain their daily quota by voluntarily assisting in loading processed in- home orders, increasing operational efficiency by 2%. Daily Tasks
• I fulfill customer orders by reviewing orders.
• locate, prepare, and pack merchandise.
• I make appropriate product substitutions and consult with customers as needed to ensure satisfaction.
• I process fulfillment orders for online inquiries.
• follow up on out-of-stock merchandise.
Customer Service Lead Representative
Haverty's Furniture
September 2019 to October 2022
Achievements
• Learned to multi–task and operate within a fast-paced environment.
• Obtained team leadership by collaborated with managers, customer local stores, and district warehouse dispatchers regarding major and urgent customer concerns and deliveries.
• Managed dispatch for customer deliveries.
Daily Tasks
• I maintained and resolved customer service issues.
• I responded to inbound and outbound calls and emails using an office headset, Microsoft Teams, Linux and Windows operation systems.
• I scheduled and rescheduled appointments and customer deliveries.
• I aided in Sales for customer in store purchases.
• I relayed delivery dates for elite custom orders and delivery’s.
• I worked with customer tech support log in customer database and operating system issues. Scheduler/Receptionist
Incredible Installations LLC
August 2015 to June 2017
Achievements
• Interacted with project managers to aid custom designer products for urgent clientele. Daily Tasks
• I placed outbound for contractors using office headset and Windows operating system.
• I maintained customer issues and scheduled technician for installing customer bathrooms, windows, and doors.
• I maintained and organized database for client accounts.
• I organized dispatch schedules and relayed schedule times for both installers and customers. Education
Bachelor's degree in Business Administration
Purdue Global
2024 to 2028
High school diploma
Dacula High School
2009
Skills
• Digital Literacy
• Customer service
• Merchandising
• Skype
• Communication
• Software troubleshooting
• Collaboration
• Linux
• Microsoft Windows
• Order Shipping and Receiving
• Zoom
• Order picking
• Skype
• Microsoft Teams
• IBM AS/400
Certifications and Licenses
Technical support fundamentals
2022 to Present
Google coursera
Google IT technical support fundamentals
2022 to Present
Google coursera
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