Customer Service Administrative Assistant

SARAH

MCLOUD

*** ***** ***, *********, ** *****, 858-***-****, ***********@*********.***

PROFESSIONAL SUMMARY

I have eight months experience in packing, shipping and mailing. I also have many years in face to face customer service. I have over eight years experience in the restaurant field. I am a very positive person and provide pleasant interactions with customers. I have a lot of experience with registers, credit card machines, handling cash and dealing with any refunds. I also am able to keep work areas clean as often as needed. Always willing to help fellow coworkers with any task. I can follow directions very easily.

SKILLS

Proficient at customer service skills

Proficient using cash register and credit card machines.

Proficient receiving phone calls for business

Proficient keeping job area clean, neat and tidy.

Proficient at packing, shipping and mailing any items or documents.

Able to work well with others and able to manage staff.

EXPERIENCE

Packing and shipping specialist/Customer service specialist November 2021 – present

Pak Mail Vacaville, Ca

*Packing and shipping specialist including packing, mailing and shipping with multiple carriers.

*Customer service related to packing, shipping, mailing of items and documents.

*Retail customer service for store.

Closed Captioning Transcriptionist

September 2014 – July 2016

Automatic Sync Technologies Cheyenne, WY

*Developed solid listening to audio recording skills.

*Transcribed audio files to Word documents and submitted work to employer on a daily basis.

Home Daycare Worker

July 2003 – July 2004

Poway, CA

*Provided daycare services as requested from employer.

*Job duties included care of children ages zero to 12 years old.

Server/Hostess

May 1996 – June 2003

Gonsea

Eureka, CA

*Server position duties included waiting tables, delivering food and drinks to customers. Acquiring payment from customer to hostess. Helped facilitate to-go orders.

*Hostess position duties included greeting customers and showing to tables in dining room.

*Facilitating to-go orders.

*Facilitating payments from dining room customers as well as to-go order customers.

*Managed wait staff and coordinated break schedules.

*Managed whole restaurant's dining room and bathroom cleanliness.

Front Office Receptionist

August 2001 – September 2002

North Coast Mercantile Co.

Eureka, CA

*Greeted and received all incoming customers to business.

*Answered all incoming phone calls to business.

*Completed most inventory reports for incoming products.

Server

Carl's Fine Omelettes

September 2002 – June 2003

Eureka, CA

*Server duties included waiting on tables, delivering orders and cashing out customers at register.

*Other duties included washing dishes, food prep, managing and cleaning all tables, counters, bathrooms.

*Restocked all necessary supplies for the whole restaurant.

EDUCATION

Completed High School Dimploma

Eureka Senior High School, Eureka, CA

June 1994

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