Customer Service Front End
Resume:
Tabitha Topp
Delton, MI *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Dollar General - Delton, MI
August 2023 to October 2023
• Schedule and delegate assignments to maximize coverage
• Rotated products following seasonal trends and styles according to company strategy
• Coordinate solutions to resolve escalated customer service issues
• Prepared team schedules with focus on maintaining optimal employee coverage for business needs Front End Team Lead
Dollar General - Delton, MI
April 2023 to August 2023
• Modeled exceptional customer service and engagement behaviors to team members
• Kept front end stocked, clean, and ready for customer demands to boost team productivity
• Process returns and exchanges
• Assist customers located sired products
Patient Financial Services Representative
Trinity Health - Grand Rapids, MI
January 2018 to April 2018
• Work with Chartmaxx to update account information, note accounts, and retrieve documentation that is required by insurance companies
• Record address changes and purge records of deceased patients
• Contact insurance companies to check the status of claims payments and write appeal letters for denied claims
Insurance Verification Specialist
Robert Half Staffing Agency - Portage, MI
August 2017 to October 2017
• Verify and obtain required referrals, authorizations, and pre- certification prior to services being provided
• Communicatate with patients, physicians and internal hospital personnel regarding insurance benefits information
• Update patient medical records with direct intake information
• Receive, answer, and respond to telephone calls
Head Server
Pizza Hut - Portage, MI
November 2015 to July 2017
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables
• Greet new customers, discuss specials, take drink and food orders
• Build immediate positive connections with guests
• Collect credit cards, cash and gift certificates for payment from customers
• Assist with numerous management duties
Education
Associate's degree in Medical Billing & Coding
Ultimate Medical Academy-online - Remote
November 2018 to April 2021
Certification in Medical Billing & Coding Office Administration ROSS Medical Education Center - Portage, MI
September 2014 to May 2015
Skills
• Attention to detail
• Time management
• Problem solving
• Customer service
• Assistant Manager Experience
Contact this candidate