Cruise Line Customer Service

Position Applying: Casino Shift Manager

MARIE FE MONIDO BALANSAG

** *. *. ***** **. BLK.6 MAGSAYSAY VILLAGE TONDO, MANILA PHILIPPINES

** ********* **, **** *’4” 174 LBS. +63-928-***-****

AGE BIRTHDATE HEIGHT WEIGHT CONTACT NUMBER

JOB INTEREST

To work in a company or in an institution where I can share my knowledge, skills and expertise in monetary handling, foreign currency exchange and accounting, settlement of guest account, staff scheduling and evaluations, policies and procedure compliance and revisions. Providing good customer service and to participate in developing and implementing company policy for more efficient and profitable operation.

Be a part of putting up company’s plans into action, to be able to attain common goals for efficient and profitable casino operation.

SKILLS

HARDWARE: Fax Machine, Bill Counter Machine, Coin Counter Machine, Xerox Machine, ATM, Computer

SOFTWARE: Microsoft Office Word, Microsoft Office Excel, Microsoft Office Power point

SYSTEM EXPOSURE: General Ledger, Accounts Payable, Accounts Receivables, Inventory Billing System, DRS Cashier Computerized System-Casino Operation, Fidelio, OASIS Casino Computerized System, Konami Casino System, Quick base Reporting System, Synkros Casino Operating System

WORK EXPERIENCE

Sept. 2015 – Sept. 2022 Norwegian Cruise Line

Shipboard personnel – Casino Cage Supervisor

June 21, 2014 – Sept 14, 2015 MCE Leisure Philippines Corporation

City of Dreams – Manila

Casino Cage Supervisor

April 01, 2013 – April 30, 2014 Solpia Marine and Ship Management, Inc.

Administrative Officer

Aug 10, 2012 – Feb 24, 2013 Norwegian Cruise Line (Norwegian Jade)

Shipboard personnel – Casino Cage Supervisor

Nov 22, 2011 – June 10 2012 Norwegian Cruise Line (Norwegian Epic)

Shipboard personnel – Casino Cage Supervisor

Oct. 8, 2012 – Nov. 21, 2011 Norwegian Cruise Line (Norwegian Pearl)

Shipboard personnel – Casino Cage Supervisor

Sept. 16, 2011 – Oct. 08, 2011 Norwegian Cruise Line (Norwegian Spirit)

Shipboard personnel – Casino Cage Cashier

June 2011 – Sept 2011 Solpia Marine and Ship Management Incorporated

Administrative Officer- Land Base (Local)

July 2009 – May 2011 Supervised building of our new house in Tondo and at the same start up a Sari-Sari Store home base business.

Feb. 11, 2009 – July 31, 2009 Norwegian Cruise Line (Norwegian Sky)

Shipboard personnel – Casino Cage Manager

July 01, 2008 - Jan. 13, 2009 Norwegian Cruise Line (Norwegian Dawn)

Shipboard personnel – Casino Cage Manager

Nov. 5, 2007- Feb.17,2008 Norwegian Cruise Line (Norwegian Pearl)

Shipboard personnel – Casino Cage Manager

Mar. 11, 2007 - Oct. 02, 2007 Norwegian Cruise Line (Norwegian Spirit)

Shipboard personnel – Casino Cage Manager

Feb. 11, 2007 - Mar. 10, 2007 Norwegian Cruise Line (Norwegian Sun )

Shipboard personnel - Casino Supervisor

Dec. 01, 2006 – Feb. 10, 2007 Norwegian Cruise Line (Norwegian Jewel)

Shipboard personnel-Casino Cashier

Feb. 03, 2006 – Aug. 21, 2006 Norwegian Cruise Line (Norwegian Jewel)

Shipboard personnel-Casino Cashier

Jan. 18, 2002 – June 02, 2002 Orient Lines – SS Norway

Shipboard personnel – Casino Cashier

Mar. 21, 2001 – Dec. 16,2001 Orient Lines – MV Crown Odessey

Shipboard personnel – Casino Cashier

April 2000 - March 2001 Jimei - Grand Boulevard Hotel

Land Base - Cage Cashier - Foreign Currencies

Dec. 1995 - March 2000 Star Cruises/Magsaysay Maritime Corp.

Shipboard personnel-Casino Cashier Supervisor

Oct. 1993 - Dec. 1995 LTS PHILIPPINES (Personal Collection)

Junior Programmer - EDP Dept.

June 1992 - Sept. 1993 LTS PHILIPPNES (Personal Collection)

Data Encoder - Credit and Collection Dept.

Sept. 1991 - Jan. 1992 National Power Corporation

HRODD Dept. - Student Trainee

Mar. 1990 - May 1990 Jollibee Foods Corporation

Service Crew - Plaza Miranda Branch

Sept 1989 - Jan.1990 Jollibee Foods Corporation

Accounting Dept - Student Trainee

EDUCATIONAL BACKGROUND

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

BACHELOR IN COMPUTER DATA PROCESSING MANAGEMENT

COLLEGE

TONDO SCHOOL OF ARTS AND TRADES ( EARIST BRACH)

HIGH SCHOOL

GENERAL VICENTI LIM ELEMENTARY SCHOOL

ELEMENTARY SCHOOL

REFERENCE

Name Company Position

Jun Amit - Norwegian Cruise Line Casino Cage Fleet Manager

Contact Number : +1-786-***-****

Robelyn Ecleo - Solpia Marine and Ship Management, Inc. Accounting Manager (immediate superior - Administrative Officer)

Contact Number: 881-2107 or 091*-*******

Richard Alegro - Norwegian Cruise Line Casino Cage Fleet Manager

Contact Number : +1-786-***-****

Iveta Perez - Norwegian Cruise Line Cage Fleet Mgr.

( immediate superior in NCL – Miami base)

Contact Number : 305-***-**** Loc. 7078 or 6102

Rowena Duriano - Melco – City of Dreams Manila Cage Shift Manager

Contact Number : 091*-***-****

Contact this candidate