Customer Service Events Coordinator

May Prudence S. Centeno

Al Aziziya, Al Rayyan, Qatar 4524 +974******** **********@*****.***

Professional Summary

An Experienced Commerce Graduate, having around 22 years of working experience seeking an opportunity in a service-oriented organization, which will utilize potential capabilities and productivity. Ideal job includes exposure to Administration, Sales & Customer Service which provides chance to learn and grow with a company, where there is a scope & recognition for the hard-work, honesty and sincerity.

Skills

Active Team Player with good communication abilities.

Ability to work under pressure and meet deadlines.

Ability to withstand criticism and irritated people.

Excellent in Marketing & Customer Service.

Excellent in Public Relation

Work History

School Administrator, 02/2016 - Current

Loydence Academy – Al Aziziya, Qatar

Meet with parents of prospective students to discuss student needs and school offerings.

Responsible for developing and implementing policies that govern the behavior and actions of students, teachers, and staff.

Served as liaison between parents and students.

Responsible for ensuring that the school complies with all applicable laws and regulations related to ministry of education.

Responsible for managing the school's budget, including allocating resources for students (teachers and the group staff), materials, equipment, and other school-related expenses.

Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.

Coordinated retrieval and distribution of student records from other schools and institutions.

Studied assessment information covering students, teachers and school operations to formulate improvement plans.

Responsible for the NSIS system of the school and Educational Voucher/Coupon for Qatari Students.

In charge for the school bus and facilities of the school.

Administrative Secretary, 08/2009 - 12/2015

Al Bateel Group – Al Sadd, Doha, Qatar

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Provided clerical support to company employees by copying, faxing and filing documents.

Responded to inquiries from callers seeking information.

Responsible for managing executive's calendar, scheduling appointments, and ensuring that executive is aware of their schedule for day or week.

Kept reception area clean and neat to give visitors positive first impression.

Responsible for delivering highly accurate internal and external letters and memoranda.

Responsible for organizing travel arrangements, including booking flights, hotels, and rental cars, and preparing travel itineraries.

Provide Administrative assistance to Human Resource Staffs and Company P.R.O.

Sales Assistant Cum Supervisor, 01/2008 - 08/2009

Hwayi Investment Company (Orchid Chopstick Shop) Singpaore – Chinatown, Singapore

Responsible for providing excellent customer service and promoting products or services to customers. They may assist with sales transactions, answer customer inquiries, and provide product or service information. Carried out day-day-day duties accurately and efficiently.

Responsible for supervising and managing a team of sales assistants. This includes delegating tasks, monitoring performance, providing feedback, and addressing any performance or behavior issues that may arise.

Responsible for managing inventory levels and ensuring that products are well-stocked and displayed properly. They may also be responsible for conducting inventory audits and managing stock rotation.

Responsible for training new sales assistants and providing ongoing training and development for the sales team. This includes providing product knowledge training, sales techniques, and customer service skills training.

Responsible for compiling and analyzing sales data and providing reports to management. This includes tracking sales trends, identifying opportunities for growth, and making recommendations for improvement.

Handles cash receipts for the sales of merchandise by performing duties such as counting float, balancing cash, providing change, sorting security cash.

Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours; night, weekend, and holiday shifts.

Assistant Manager for Operation, 02/2005 - 08/2007

Aquasoft Water System (Paombong Branch) – Paombong, Philippines

Responsible for developing and implementing policies related to the organization's operations, including policies related to employee performance, customer service, and quality control.

Responsible for ensuring that products or services are of high quality and meet the organization's standards.

Responsible for managing staff and ensuring that employees are properly trained, motivated, and performing at a high level.

Responsible for analyzing data related to the organization's operations, including sales data, customer feedback, and employee performance data.

Responsible for identifying areas for improvement in the organization's operations and making recommendations for improvement.

Responsible for the implementation of different strategies to ensure the stabilization of the product.

Responsible in executing aggressive plan working closely in association with various departments like sales, research and development to market the new product.

Accounts Specialist, 09/2000 - 05/2002

East Coast Rural Bank – Hagonoy Bulacan Philippines

Set up new customer accounts and updated existing profiles with latest information.

Attending calls and manage filing system of the client's ledger.

Accept and disposed money from the counter.

Adhered to standards of quality and service as well as all compliance requirements.

Completed routine and complex account updates to resolve problems.

Reviewed account activity to assess financial status and evaluate discrepancies.

Education and training

Statement of Participation (Child Mental Health: Is it in crisis?): February 2024

Open Learn (The Open University) Online.

Bachelor of Science: Banking and Finance, 03/2000

La Consolacion University of The Philippines - Malolos Bulacan Philippines

2.67 Minimum Average

Diploma: Computer Secretarial, 03/1996

La Consolacion Univeristy of The Philippines - Malolos Bulacan Philippines

Languages

Filipino: Native language

English: C2

Proficient

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