Caregiver
Resume:
Contact
Phone
Address
PAULINE BARRETT
PROFESSIONAL EXPERIENCE
PROFESSIONAL OBJECTIVE
**********@*****.***
Denham Farm
Christiana
Manchester
Jamaica
Seeking to pursue and excel in a growth oriented environment where I can use and enhance my skills, while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. Hard and Soft Skills
Language
English
References
Available upon request
Good Communication Skills
Time Management & Prioritization
Skills
Interpersonal & People Skills
Keen Attention to Details
Teamwork & Flexibility Talent
Customer Service & Support
Caregiving & First Aid Skills
CRM Software Management
Cash Handling Experience
Food and Beverage Operations
Food Safety and Sanitation Skills
Administrative Support
Care Assist 06/2021 - 11/2022
Caregiver
Customer Service Representative
Amigos Restaurant 05/2014 - 12/2015
Waitress Cashier
Greeted customers, took orders and processed transactions accurately and efficiently.
Demonstrated thorough knowledge of menu items, ingredients, and specials to provide recommendations and answer customer questions. Prepared and served food and beverages to customers in a timely manner, ensuring high quality and presentation standards.
Handled customer inquiries, concerns, and complaints with professionalism and courtesy, escalating issues to management when necessary.
Maintained cleanliness and organization of the serving area. Sutherland Global Services 02/2016 - 05/2021
Responded to a high volume of customer interaction, providing prompt and efficient assistance.
Addressed customer inquiries, complaints and issues in a professional and courteous manner.
Resolved customer concerns by actively listening, identifying the problem, and providing appropriate solutions.
Documented and maintained accurate records of customer interactions and transactions using CRM software.
Provided personal care, including bathing, grooming and toileting, to patient.
Managed medications and assisted with medical procedures as needed. Assisted with mobility and transfers, ensuring the patient's safety at all times.
Took and recorded measurements of blood pressure, temperature etc. Provided emotional support and companionship to the patient and reported any changes to their health status to the nurses or doctors. EDUCATION
Waterford High School
West Call Centre 01/2010 - 04/2014
Customer Service Representative
Patricia Beauty School 03/2007 - 12/2009
Receptionist Cashier
Responded to customer inquiries in a timely and professional manner, providing accurate information and resolving issues to ensure customer satisfaction.
Demonstrated empathy and active listening skills, understanding customer needs and addressing concerns effectively.
Assisted customers with product or service inquiries, order placement, tracking, and returns, ensuring a positive customer experience.
Utilized CRM systems to log customer interactions, update customer information and track case resolution progress. Welcomed students and visitors, providing exceptional customer service and creating a positive first impression. Assisted students with inquiries and requests, providing information about programs, schedules, and services. Handled cash transactions, including tuition payments, product sales and service fees, providing accurate change and receipts.
Maintained a clean and organized reception area, ensuring a professional and welcoming atmosphere.
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