Customer Service Quest Diagnostics
Resume:
Kathey ONeill-Hopkins
**** ***** ******* **., *********, South Carolina 29073
*********@*****.***
Education: Quest Diagnostics
DOT Urine Drug screen certification
Urine Drug Screen Problem Collections
Cleveland Heart Lab Collections
Insure FIT Orders training
QuantiFERON TB Testing training
Urea Breath testing training
Platelet Poor Plasma training
OVA1 Specialty training
Pharmacovigilance for Lemtrada training
All of Us Research Program training
4Kscore Kit collection training
Buccal swab collection training
Biometrics Measurements Training
American Red Cross
BLS certification
# 01AGUBT
Prince George’s Hospital Trauma Center
Cheverly, MD.
Management Training
3M Respirator Training Program
Service Above the Standard Program
Autopsy Assistance and Surgical Specimen Processing Training Howard Community College
Cheverly MD.
Psychology
Phlebotomy
Law Enforcement Training and Certification
Norfolk Police Academy
Norfolk, VA.
Firearms Training and Certification
Norfolk Police Firearms Training Center
Norfolk, VA.
Investigators Training and Certification
Patrick Henry Community College
Martinsville, VA.
Work Experience:
Quest Diagnostics (07/10/2023)
Sole phlebotomist in a 5 practitioner office
Specializing in geriatric patient many dealing with chemo therapy, dialysis, Prior drug use. Perform phlebotomy, accessioning, and special testing. Registering patients, keeping decontamination logs, ordering supplies. Heavy customer service.
Keepers of the Clean
Owner Manager (01/2016- present)
Hoarder house clean up
Fire and water damage clean up
Commercial and residential cleaning
Marketing
Heavy customer service and problem solving
Employee hiring and management
Bookkeeping
OSHA training and compliance
Budgeting
Lexington Industrial Services
Owner Manager (01/2003-09/2015)
Shipping and recieving
Employee hiring and management
OSHA training and compliance
Maintained productive work flow
Heavy problem solving and customer service
Budgeting
Portamedic
3710 Landmark Dr.
Columbia, SC
Paramedical Professional (01/2003-02/2004)
Phlebotomy
Accessioning
Vitals
EKGs
Medical histories
Richland Adult and Continuing Education
2612 Covenant Rd.
Columbia, SC
Phlebotomy and ICD-9 and CPT coding instructor (01/2003-02/2004) Prepared and taught curriculum for both courses
Ordered all supplies and materials needed for in class instruction Set up and oversaw all biohazardous waste materials disposal Keep all required records for DHEC, CLIA, and OSHA Designed and presented a clinical rotation at William Jenniings Bryan Dorn VA Hospital for phlebotomy students and oversaw all clinical rotations Heavy interpersonal skills and customer service
St. Vincent’s Hospital
P.O.Box 12407
Birmingham, AL 35202
Phlebotomist Outreach Program ( 01/1997-08/1999 )
Phlebotomy for numerous nursing homes
Accessioning
Billing and coding
Heavy customer service and problem solving
St. Vincent’s Hospital
P.O. Box 12407
Birmingham, AL 35202
Outpatient surgery ( 01/1997 -08/1999 )
Phlebotomy
Accessioning
EKG’s
Vitals
Medical Histories
Prince George’s Hospital / Trauma Center
3001 Hospital Drive
Cheverly, Maryland 21085
Hired as a phlebotomist. Gained heavy experience in adult, pediatric, geriatric, and neonatal collections. Promoted 11 months later to Accession Tech. Gained extensive computer and reference lab knowledge. Also completed a management training program during this period. Promoted in six months to Lead Accessioning Tech.
Responsibilities: Coordination of phlebotomy and accessioning staff, insuring proper processing of of incoming specimens, processing of specimens going to reference lab, heavy problem solving between lab staff, nurses, doctors, and reference labs. Also responsible for collecting and processing pre-employment drugs screen, paternity test, DNA samples for law enforcement, scheduling outpatients, training new students and staff, daily computer operation and reports within the lab, writing procedures for state required procedure manual, performing difficult phlebotomy procedures.
Cross trained in surgical specimen processing and assisting in autopsies. Animal Emergency Services P.C.
485 Middle Country Rd.
Coram, NY 11980
Veterinarian Technician.
Duties: Triage animals on arrival, treat for shock, lab analysis, xrays, Started and monitored I.V.’s, prepared or and animals for surgery, administered medications, fill prescriptions, inventoried supplies, prepared and sterilized surgical packs, educated owners on care and prevention.
Also worked on call as a vet tech for spay/neuter clinic, cardiology, orthopedic, dermatology, and ophthalmic clinics as needed.
New State Racing Commission
Suffolk Meadows Quarter Horse Race Track
Yaphank, NY 11980
Veterinarian Technician
Assisted in pre-race paddock evaluations and the collection of post-race blood and urine sample for drug testing.
Hidden Acres
348 Bellport Ave.
Medford, NY 11763
Stable Manager
Responsible for staff, bookkeeping, horse health management, training, showing, sales, and leases.
Norfolk Police Department DAC
2nd. Pct. Sewells Point Rd.
Norfolk, VA 23513
Officer / Investigator
Enforcement of state and city codes involving animal cruelty cases including dog fighting. Presented and presented education programs. Investigated, researched,
Prepared, and presented numerous court cases including some violations of federal laws involving interstate trafficking and protected species. Tidewater Veterinary Clinic
1201 Virginia Beach Blvd.
Virginia Beach, VA 23464
Veterinarian Technician
Triaged incoming animals, administered meds, filled prescriptions, xrays, started and maintained I.V.’s, monitored hospitalized animals, handled incoming calls and any other duties as needed.
Norfolk Society for the Prevention of Cruelty to Animals 916 Ballentine Blvd.
Norfolk, VA 23518
Kennel Attendent
Responsible for the care of shelter animals including vaccinations, testing for parasites, behavioral issues, and child/pet friendliness. Promoted to Humane Investigator. Responsible for pre-adoption home checks, cruelty investigations, rehabilitating injured and sick animals, fostering animals when needed until they were adoptable. Preparing and presenting court cases involving
Cruelty and breach of contract cases, prepared and presented humane education
courses, ordered supplies, and negotiated with area veterinarians to participate in
Low cost spay/ neuter program, heavy participation in radio and TV fundraiser organization and presentation.
Reference supplied on request
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