Fine Dining High Volume dining server

ENCARNACION SANTIAGO

Sarasota, FL ***** • 305-***-**** • ***********@*****.***

Professional Summary

Diligent server with 20-year career of fine dining and high volume establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Skills

● To-Go Order Preparation

● High-Volume Dining

● Bill Computation

● Food Preparation and Safety

● Ordering Procedures

● Service Prioritization

● Group Reservations Management

● Bar terminology

● Front-of-house display creation

Work History

Server, 10/2023 to 09/2024

Flavio’s – Sarasota, FL

● Kept register accurate through correct billing, payment processing and cash management practices.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Prepared beverages and filled food orders for customers.

● Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Server, 06/2022 to 10/2023

Napulé – Sarasota, FL

● Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Greeted and maintained relationships with regular customers.

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Server, 10/2020 to 05/2022

Café Amici Downtown – Sarasota, FL

● Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

● Greeted and maintained relationships with regular customers.

● Proficient in up-selling high-profit items such as appetizers and mixed drinks to enhance sales numbers.

● Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Server, 09/2017 to 03/2020

Renzo's – Hendersonville, NC

● Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

● Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

● Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints.

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