Customer Service Human Resources
Resume:
Troye Matthews
Jacksonville, FL *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Recruiter
Manpower-Jacksonville, FL
August 2024 to October 2024
• Sourced and screened candidates for various positions, ensuring a high-quality talent pool
• Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
• Developed and maintained a talent pipeline of potential candidates for future hiring needs Onboarding Coordinator/Recruiting
Kelly Services-Jacksonville, FL
February 2022 to March 2024
• Coordinate all employee registration/hiring forms including employment application, tax forms, I-9, Field glass, ADP, FADV Yale, and skills inventory
• Accurately complete forms within state, federal, and company guidelines
• Process and file all employee records and accurately document information into the appropriate systems
• Contact and respond to candidates according to recruiter and customer needs, ask questions to pre- qualify candidates, and schedule applicants to complete the hiring registration process
• Coordinate testing and training and conduct reference checks and orientation in order to have candidates available for order assignment
• Facilitate all employee orientations including reviewing company policies and procedures with employees; administer forms
Customer Service/ Onboarding specialist
ADT SECURITY SYSTEMS-Jacksonville, FL
June 2019 to February 2022
•Resolve customer's issues/concerns and retain customers through save our sales techniques.
•Provide customers with status of install technician and reschedule appointments as necessary.
•Assist customers with confirming order and reselling value of ADT services/equipment.
•Track order cancellation trends and proactively identify opportunities for improvement. HR/PAYROLL MANAGER
US ARMY RESERVE-Bell, CA
August 2014 to March 2019
•Managed new hire orientation programs and coordinated training schedules.
•Answered questions regarding examinations, eligibility, salaries and benefits.
•Trained and counseled new units on payroll systems/procedures.
•Processed bimonthly payroll and maintained employee's timesheets. HR MANAGER
US ARMY-Fort Hood, TX
January 2011 to June 2014
•Advised management on appropriate employee corrective actions.
•Maintained HRIS database and tracked personnel records.
•Conducted employee evaluation and employee performance reviews.
•Processed salary changes, merit increases, bonuses and promotions. Education
Certificated
Us Army Basic leader's course - South Carolina
June 2012 to July 2012
UNITED STATES AIRBORNE ACADEMY - Fort Benning, GA
2003 to 2008
Skills
• Excellent communication and management skills (10+ years)
• Strong customer service and negotiation skills
• Strong selling and influencing skills
• Strong organization and detailed oriented (10+ years)
• Strong problem solving and conflict resolution
• Ability to close deals
• Effective organization and time management
• Personnel training and development
• HRIS
• Human resources management
• Benefits administration
• Microsoft Excel (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Computer skills (10+ years)
• Customer service (10+ years)
• Human resources management
• Recruiting (4 years)
• Training & development (8 years)
• Interviewing
• Talent acquisition
• Analysis skills
• Payroll
• External recruiting
Military Service
Branch: United States Army
Rank: E6
Certifications and Licenses
Driver's License
April 2019 to July 2027
SHRM Senior Certified Professional
Certified Safety Professional
Associate Safety Professional
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